Recent content by WiiM Support

Hi Abstracted, Please submit a feedback ticket from the WiiM Home App so we can troubleshoot this immediately. Thank you for your continued patience and support!

Hi carldickson, We're sorry for the inconvenience. Please send us a feedback ticket from the WiiM Home App so we can troubleshoot it for you immediately. Thank you!

Hi Erebus, Team WiiM Sound will be released to the global market, including Australia. Please stay tuned! Thank you for your continued patience and support.

Hi MrSoul4470, Team My apologies for the inconvenience! Our team is working on the fix immediately, and we'll add this to our regression test cases so it won't happen again. Thank you again for your continued patience and support!

Hi cnaimo, team We're very close to releasing this. I hope we can release it in a few weeks. Please stay tuned! Thank you for your continued patience and support.

Hi Ed, Sorry for the inconvenience caused. Please submit a ticket and let us know the exact ARC-related issues you experienced. Our team will look at this issue immediately and troubleshoot it for you. Thank you again for your continued patience and support!

Hi Burnside, Team The new WiiM Home TV App will support AirPlay mode. Please stay tuned. Thank you for your continued patience and support!

Hi StormyC93, The Amp Ultra automatically reboots every three days to perform routine housekeeping. During this brief process, the screen will turn off momentarily, and the play button may flicker—this is expected behavior. If you’d like us to double-check your device to ensure everything is...

Hi pieterv1, team We are testing preset 5~8 on the remote 1 now. It will be released when the QA is complete. Please stay tuned!

Hi tstachler, team Our team is testing up to 32 alarms now. We'll release it within the next two weeks. Please stay tuned!

Hi TonyAV, I recommend connecting your WiiM Ultra to the Vibelink Amp using either the optical or coaxial output. Set the Vibelink Amp’s volume knob to its maximum position, then use the WiiM Ultra to control the volume for daily use. If the volume still feels too low even when the WiiM Ultra...

Hi Saponetto, Team As you may know, we typically release firmware updates for our newer products every two weeks. However, if a critical issue arises, we’ll push updates more frequently to ensure the best possible experience for our users. Thank you again for your continued patience and support!

Hi Joseespona, Team The independent PEQ/RC is in the last stage of our internal testing. We plan to release it in the next firmware release (within two weeks). Please stay tuned. Thank you for your continued patience and support!

Hi Steelydaniel, A bug in the latest firmware may have caused the radio issue. Please try powering off your WiiM Ultra and turning it back on—this should resolve the problem. We appreciate your patience!

Hi yoyocint, The WiiM Ultra is Roon Ready and has been officially certified by Roon Labs. If you're experiencing sync issues when grouping it with other Roon devices, please make sure you've run the latency calibration in the WiiM Home App. This step compensates for any delay introduced by...