Recent content by WiiM Support

  1. WiiM Support

    Sub problem

    Hi Intruder, Please submit a feedback ticket so we can troubleshoot this issue promptly. Thank you for your continued patience and support!
  2. WiiM Support

    Very little bass after update

    Hi Rushfan, Please submit a ticket from the WiiM Home App. We'll troubleshoot this for you immediately. As Wiimer mentioned above, you can also go to the device setting > Device Info > Join beta testing and select the last firmware and see if it makes a difference. Thank you for your...
  3. WiiM Support

    Sync subwoofer setting with EQ

    Hi whisen, team We’re also exploring another feature idea: allowing users to assign specific settings to each input source. For example, you could define a dedicated device group, EQ profile, and volume level for each input—like one setup for movies via HDMI or optical, and a different one for...
  4. WiiM Support

    Screen Options

    Ok, got you. It's a playback option, not a standby one.
  5. WiiM Support

    Screen Options

    Hi hgo58, Thanks for the great suggestion! We’ll add an option in the app to let users set album art as their wallpaper. We’re also exploring a slideshow mode that cycles through your recently played album covers. Stay tuned!
  6. WiiM Support

    WiiM Album Artwork

    Hi Rusyn, Please submit a ticket using the WiiM Home App. If possible, please attach one problematic file that doesn't show the artwork. Our team will look at this immediately. Thank you for your continued patience and support!
  7. WiiM Support

    WiiM Pro Plus AirPlay 2 issues

    Hi killer1257, My apologies for the inconvenience caused. Please submit from the WiiM Home App (select "More" tab > "Feedback") and we'll troubleshoot this for you immediately. Thank you again for your continued patience and support!
  8. WiiM Support

    Screen Options

    Hi hgo58, team This fix has been implemented and is now being tested internally. We plan to release it in our next firmware update. Please stay tuned! Thank you again for your continued patience and support.
  9. WiiM Support

    Use inputs as presets

    Hi sNC, team The feature has been implemented and please test it and let us know how it goes. Thank you!
  10. WiiM Support

    Screen Options

    Hi there, Thank you for your great suggestions. I'm happy to let you know we have implemented the first two suggestions and will release it soon. We're also working on providing more customization options for the frequency spectrum shortly. Please stay tuned! Thank you again for your great...
  11. WiiM Support

    Introducing WiiM Sub Pro: Experience Bass Like Never Before

    Hi Wiimer, Yes, you can use all the tuning functions for the sub pro within the WiiM Home App.
  12. WiiM Support

    Strange new issue with album covers

    Hi Vignus, Please send us a feedback ticket so we can troubleshoot this quickly. Thank you again for your continued patience and support!
  13. WiiM Support

    Firmware regression testing

    Hi Team, We'll do this immediately.
  14. WiiM Support

    Custom Preset Names Not Showing on Ultra

    Hi Krabin, team Please send us a feedback ticket using the WiiM Home App. Our team will look at this issue immediately. Thank you for your continued patience and support!
  15. WiiM Support

    Introducing WiiM Sub Pro: Experience Bass Like Never Before

    Hi Steve, Your understanding is correct. Thank you!
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