Recent content by WiiM Support

Hi adk highlander, Please send us a feedback ticket so we can troubleshoot it for you. Thank you for your continued patience and support!

Hi Team, TIDAL fixed some issues in the TIDAL backend yesterday. If you continue having problems, please send us a feedback ticket so we can troubleshoot them for you. Thank you for your continued patience and support!

Hi antlestxp, Please let us know your ticket number, I can help escalate with our team. Thank you!

Hi dominikz, team Thank you all for your tests. Our engineers will look at these and reply to you shortly. Please stay tuned!

Hi harkpabst, team Thank you for pointing that out. I've notified our web team to correct it right away. The phrase "hands-free" is inaccurate—at least one finger is required for operation.

Hi Shurelia, The RCA port is an input, not an output, so it can't be used to drive your center speaker. To use your Monolith 365C THX as a center channel, you can connect it to a WiiM Mini or Pro, which will function as the center speaker source. Hope this helps clarify!

Yes. The crossover point is around 2.5 kHz. The two drivers are positioned at a 90° angle to each other, each angled 45° from the front center. Hope it clarifies.

Hi Erebus, Team This firmware release is taking a bit longer than usual as we're reviewing additional feedback to ensure a smooth and issue-free experience. We truly appreciate your patience and continued support—thank you for bearing with us!

Hi jed1, team Exactly! You can wirelessly pair the WiiM Mini, Pro, or Pro Plus with the WiiM Sub Pro, which handles bass management just like a wired sub-out connection. For stereo setups with two streamers, multiple Sub Pros can be paired as well. The WiiM Home App supports automatic...

Hi Wiimer, Yes, it's been enabled since day one.

Hi sNc, MCG555, team We have disabled all the filter processing on iOS and Android. However, it depends on how the OS/device handles this. In case you have any problem with your setup, please send us a feedback ticket so we can check if it happens on the specific devices/OS. Thank you again for...

Hi Wiimer, Thank you for your tests. Please send us a ticket so our engineer can check your results promptly.

Hi s4tch, team We plan to release this feature soon. Please stay tuned!

Thanks, we're working on this ticket.

Hi bgergo, Sorry for the inconvenience caused. Please send us a feedback ticket from the WiiM Home App (select "More" tab > "Feedback"). We'll troubleshoot and resolve the issue for you immediately. Thank you for your support and patience!