Recent content by WiiM Support

Hi acampero, Please send us a feedback ticket using the WiiM Home App (select the "More" tab > "Feedback"). We'll troubleshoot this promptly. Thank you for your patience and support!

Hi SirBrause, Our team has reviewed your device log and identified that special characters in the file name or path may be causing the issue. We're actively working on a fix—thank you for your patience, and please stay tuned for the update!

Hi SirBrause, Please send us a feedback ticket through the WiiM Home App so our team can help troubleshoot the issue directly. In the meantime, we recommend double-checking your Kodi DLNA sharing settings to ensure nothing was accidentally changed. Thank you for your continued patience and support!

When you turn on your TV, the WiiM device should automatically switch to HDMI input mode and begin playing audio from your TV. This behavior relies on HDMI CEC being enabled on both your TV and the WiiM device. If it doesn’t work as expected, please double-check that CEC (also known as...

Hi SomiKnight, Our team is currently reviewing this use case. That said, we believe most users are unlikely to listen to the radio and watch TV with audio output simultaneously—especially when the external speaker and TV are positioned close together, as it would be difficult to hear either...

Hi there, Please send us a feedback ticket from the WiiM Home App so we can troubleshoot it. Please choose the optical as your source input on the WiiM Amp. Thank you for your patience!

Hi hgo58, team As noted in the release notes: “Power-off CEC option to be added in the next release for standby mode.” With this option enabled, your TV will no longer detect the WiiM device when it's in standby, allowing for better control over HDMI CEC behavior. Stay tuned for the...

Hi givecredit, Sorry for the inconvenience caused! Please submit a ticket using the WiiM Home App, and I'll work with our team to ensure this issue is addressed correctly. Thank you for your patience and support!

Hi tabata, Thank you for sharing your use case—it’s incredibly valuable and insightful. I’ll bring this to our team for further discussion to ensure it’s properly addressed. We appreciate your input and encourage you to stay tuned for updates!

Hi Incognito, Please kindly send us a feedback ticket so we can troubleshoot this for you promptly. Thank you for your support and patience!

Hi there, Sorry for the inconvenience. Our last App update contained a bug. Please uninstall the WiiM Home App from your phone and reinstall it. This will fix the bug. Thank you for your support and patience!

Hi John, Please power cycle your USB DAC and see if it helps. Thank you!

Please send us a feedback ticket so we can troubleshoot this for you. If you prefer, we can revert the firmware. Thank you!

Hi Ed, Team If you want to increase the power output on the Vibelink, you can add the pre-gain to your WiiM Ultra, Pro/Plus, or Mini. Please give it a try and let us know your experience.

Hi johnbug, It seems that WiiM Ultra can't recognize your DAC. Please send us a feedback ticket from the WiiM Home App so we can check it for you promptly. Thank you for your patience and support.