Recent content by WiiM Support

Hi hgo58, It's for the output and in dBFS (the digital audio signal is used for calculation). If the original signal is chosen, it never exceeds 0dB.

Hi Team, Sorry for the delayed reply. Let me clarify how the current VU Meter works: it reflects the signal level after EQ processing (including pre-gain) but before the limiter. We chose this design because many users prefer to monitor potential clipping in their system. Since the reading is...

Hi sykodad, team We're working on supporting LC3 codec in BT RX and TX. It'll be available in a couple monthes. Please stay tuned! Thank you for your patience and support.

Hi no.regrets!, Thanks for submitting the ticket. Our engineers are working on this now and will keep you posted on the progress. Thank you again for the patience and support.

Please try connecting your Sub Pro to the “Sub Out” port on the WiiM Ultra and check the result. Alternatively, you can pair the Sub Pro with your Ultra wirelessly. If the issue persists, please submit a support ticket through the WiiM Home App, and our team will assist you shortly. Thank you...

Hi hollandlikethenetherlands, Papa Please submit a ticket using the WiiM Home App and we'll troubleshoot it for you immediately. Thank you again for your patience and support.

Hi there, Please submit a ticket using the WiiM Home App so we can troubleshoot it for you. Thank you for your patience and support! Alternatively, you can insert your USB disk into the PC and use the WiiM Home App on the PC to index. Please let us know how it goes.

Hi theflowerist, Please submit a ticket from the WiiM Home App. We want to troubleshoot your device's root cause. Thank you again for your continued support and patience!

Hi Mr Ee, It's a back-end/cloud server fix that's transparent to users. Thank you!

Hi Team, This update is rolling out in stages. Since it includes several major improvements, the rollout is taking a bit longer than usual. Most devices should receive it early next week. Thanks for your patience and support!

Hi Ed, dominikz, team Thank you for your insightful feedback, and we apologize for the inconvenience. Our team is aware of this problem and will release the fix next week. Please stay tuned!

Hi Team, We’re actively working on a fix for this issue. In the meantime, please select the Original Signal option for reliable performance. For Output Amplitude, we’ll adjust the minimum threshold from –25 dB to –60 dB in the next update, as the current value is too low. The VU algorithm is...

Hi Burnside, Team Great news—Spotify Lossless is already supported on all WiiM devices! This feature has been integrated into our firmware for some time, so you can start enjoying it right away. Give it a try and share your listening experience with us. Enjoy the music!

Hi rccarguy, Please submit a feedback ticket through the WiiM Home App so our engineers can investigate why the album art is not displaying for your content. Thank you for your continued patience and support! If possible, please also share a few track files, as they will help us debug this...

Hi mrbejker, Please provide your ticket number so I can talk to our team and troubleshoot this for you. Please also check the FAQ tutorial here for multi-room playback. In the device tab of the WiiM Home App, have you seen the group icon below I boxed using the cyan color? Thank you again for...