Recent content by WiiM Support

Hi theflowerist, Please submit a ticket from the WiiM Home App. We want to troubleshoot your device's root cause. Thank you again for your continued support and patience!

Hi Mr Ee, It's a back-end/cloud server fix that's transparent to users. Thank you!

Hi Team, This update is rolling out in stages. Since it includes several major improvements, the rollout is taking a bit longer than usual. Most devices should receive it early next week. Thanks for your patience and support!

Hi Ed, dominikz, team Thank you for your insightful feedback, and we apologize for the inconvenience. Our team is aware of this problem and will release the fix next week. Please stay tuned!

Hi Team, We’re actively working on a fix for this issue. In the meantime, please select the Original Signal option for reliable performance. For Output Amplitude, we’ll adjust the minimum threshold from –25 dB to –60 dB in the next update, as the current value is too low. The VU algorithm is...

Hi Burnside, Team Great news—Spotify Lossless is already supported on all WiiM devices! This feature has been integrated into our firmware for some time, so you can start enjoying it right away. Give it a try and share your listening experience with us. Enjoy the music!

Hi rccarguy, Please submit a feedback ticket through the WiiM Home App so our engineers can investigate why the album art is not displaying for your content. Thank you for your continued patience and support! If possible, please also share a few track files, as they will help us debug this...

Hi mrbejker, Please provide your ticket number so I can talk to our team and troubleshoot this for you. Please also check the FAQ tutorial here for multi-room playback. In the device tab of the WiiM Home App, have you seen the group icon below I boxed using the cyan color? Thank you again for...

Hi Kblade97, Please help submit a ticket using the WiiM Home App. We'll troubleshoot this issue immediately. Thank you again for your patience and support!

Hi MSdt, Sorry for the inconvenience. Please send us a feedback ticket from the WiiM Home App. With the feedback log, we can find the root cause of this problem. Thank you again for your patience and support!

Hi FrankY, Please help submit a feedback ticket with the WiiM Home App so we can troubleshoot it immediately. Thank you for your continued patience and support!

Hi Intruder, Please submit a feedback ticket so we can troubleshoot this issue promptly. Thank you for your continued patience and support!

Hi Rushfan, Please submit a ticket from the WiiM Home App. We'll troubleshoot this for you immediately. As Wiimer mentioned above, you can also go to the device setting > Device Info > Join beta testing and select the last firmware and see if it makes a difference. Thank you for your...

Hi whisen, team We’re also exploring another feature idea: allowing users to assign specific settings to each input source. For example, you could define a dedicated device group, EQ profile, and volume level for each input—like one setup for movies via HDMI or optical, and a different one for...

Ok, got you. It's a playback option, not a standby one.