2 part question for wiim amp

[eyeflyman]

I purchased a Wiim amp, the original. I have it connected with an ethernet cable, but when I am outside I cannot seem to control it from my phone. I want it to play pandora and apple music. I have an outdoor AP that gives my cell phone excellent signal. Am I misunderstanding that the ethernet connection does not allow me to control the device via my home network? Is the app on my phone only controlling via bluetooth?

If this is the case, is there a way to boost my signal so that I can control the amp from outside my home?

 

[adias]

Probably a network setting issue. Your ethernet and Wi-Fi must be connected.

 

[henninggodske]

Your outside access point may be on a different network from your cabled connection?

 

[eyeflyman]

No, I'm on the same network. I have a unifi system - all my devices from the AP are on the same network as my devices connected by cable. My luna lawnmower connects just fine.
If I am inside the house I can control it just fine, but as soon as I go outside I can't. Thats why I assume I was controlling it via bluetooth rather than my home network.

 

[henninggodske]

The WiiM Home App uses the network and it must be on same IP network as the WiiM device.

Do you have another access point inside the house that the phone changes to?

 

[eyeflyman]

I have multiple AP's, but they are all on the same network 192.168.1.xxx

 

[henninggodske]

I have multiple AP's, but they are all on the same network 192.168.1.xxx

Hmm. Strange then. So only one DHCP server, right?

When you say "control" can the app see the WiiM but just not interact or can't it see it at all?

 

[d6jg]

Definitely network related.

 

[RyanWithWiim]

There's a network setting that we see sometimes called Wireless Isolation which keeps the wired devices separated from the wireless devices, this can prevent your app from finding your WiiM device. Check that you don't have anything of that sort enabled as well. Here are the directions from UniFi

Also, make sure you're not joining a guest network.

 

[simbun]

All APs connected to the same switch? Some switches require IGMP Proxy/Snooping to be disabled for reliable discovery.

 

[henninggodske]

There's a network setting that we see sometimes called Wireless Isolation which keeps the wired devices separated from the wireless devices, this can prevent your app from finding your WiiM device. Check that you don't have anything of that sort enabled as well. Here are the directions from UniFi

Also, make sure you're not joining a guest network.

Network isolation split the network into different sub networks. The OP say all is on same network 192.168.1.xxx. So unless it's actually multiple networks with same subnet mask, it looks like all is on the same logical network.

 

[RyanWithWiim]

Network isolation split the network into different sub networks. The OP say all is on same network 192.168.1.xxx. So unless it's actually multiple networks with same subnet mask, it looks like all is on the same logical network.

Sadly, that's not always the case. Some routers using Wireless Isolation will have them on the same subnet mask but traffic between devices is hindered or cut off entirely using preconfigured firewall rules.

 

[d6jg]

Network isolation split the network into different sub networks. The OP say all is on same network 192.168.1.xxx. So unless it's actually multiple networks with same subnet mask, it looks like all is on the same logical network.

No it doesn’t.
Wireless network isolation is actually a type of firewalling which stops a client connected to a specific SSID from seeing anything else on the network but it’s still on the same subnet

 

[RyanWithWiim]

Also, I just want to add an unrelated thanks everyone for being so helpful! New post from an hour ago and there are already 5 people trying to help them. Way to go WiiM community!

 

[eyeflyman]

I appreciate everyone trying to help.
My network is comprised of a UDM-Pro, 24-port switch with poe, an indoor U6 Pro AP and an outdoor AP (forget the name, its the older one with two antennas). I have the main network with all of my unifi devices and all of the client devices. I have only 1 VLAN setup, and it only has my cameras on it.
The wifi is on the default network with all the unifi equipment and all of the client devices. I do not have any guest networks.
In the wifi settings I have enabled band steering, I have not enabled anything like multicast, fast roaming, client device isolation. I was told to use this setup so that my airplay would work.
And the network itself - I have allow internet access, no content filtering, mDNS is enabled.

 

[simbun]

Can you access the WiiM Amp status page from the outdoor AP?

https://192.168.1.???/httpapi.asp?command=getStatusEx