AirPlay Disruptions

[cram]

I recently added the WiiM Pro Plus to my audio setup at home, as it would have the potential to greatly improve my listening experience.

Previous Setup:
Stream from Apple device via Bluetooth to Dynaudio Xeo 10 active loudspeakers. This works reliably.

My desired setup is as follows:
Stream from Apple device via Airplay to WiiM Pro Plus via Optical Out to Dynaudio Xeo 10 active loudspeakers. This works sometimes, but again and again, every other minute has audio disruptions up to several seconds. All devices are in the same network, the router is 3m away. Sample rate and Bit Depth do not have any impact. WiFi Strength is very good.

Do you have any recommendations on how to avoid these disruptions and have uninterrupted audio streaming via AirPlay

 

[Wiimer]

I recently added the WiiM Pro Plus to my audio setup at home, as it would have the potential to greatly improve my listening experience.

Previous Setup:
Stream from Apple device via Bluetooth to Dynaudio Xeo 10 active loudspeakers. This works reliably.

My desired setup is as follows:
Stream from Apple device via Airplay to WiiM Pro Plus via Optical Out to Dynaudio Xeo 10 active loudspeakers. This works sometimes, but again and again, every other minute has audio disruptions up to several seconds. All devices are in the same network, the router is 3m away. Sample rate and Bit Depth do not have any impact. WiFi Strength is very good.

Do you have any recommendations on how to avoid these disruptions and have uninterrupted audio streaming via AirPlay

Hi
Is the Apple device an iPhone?
Please try rebooting that device and see if that solves the problem.

 

[Buryme2wice]

I'm a daily Airplay user and have this issue occasionally. When it does arise @Wiimer advice is sound (pardon the pun). Reboot the phone first, it usually seems to clear the problem.

However, there is an underlying cause to this which, despite raising tickets @WiiM Support seem a little dismissive of, only replying with the standard "reboot devices/try 2ghz wifi only/try ethernet". Some of which I'm already doing & some which work for a while.

No idea if they've actually checked my logs (wish we could see them).

I've streamed via my NAS/LMS on a day when the issue was particularly bad with no further problems, making me think it's not a connection problem (at least between the Wiim and the router).

My advice would be to raise a ticket every time it happens, perhaps then there'd be a recognition the problem is more widespread.

 

[Burnside]

I’d also contact Apple support as airplay appears to be problematic for some on the latest versions of iOS viz. https://discussions.apple.com/thread/255817327

 

[taps]

Just to add that, I've also seen this happen with an iPhone streaming to WiiM Pro via Airplay. Wiim is connected via ethernet, and no other streaming methods have had this issue.

 

[cram]

Appreciate all the replies and suggestions. WiiM suggested the very same things. I did connect the Pro Plus now via Ethernet to the router, but the issue persists. Little disappointing, as the experience besides this is quite good.