ARC problem

[DONGYOUN LEE]

Recently, I have been using WIIM AMP in Korea.
But there's a problem.
ARC is not working.

The PCM is set on the TV.
Automatic detection from WIIM,
Reboot, initialization done.

The application connects to LPCM.
And if you adjust the volume with the remote control of Apple TV
The volume moves on the app.

But within a few minutes, it's going to end soon
Power is turned off in automatic power saving mode by itself.

There's no sound coming out at all.

All other soundbars and receivers do well.
Of course, the TV supports ARC.
The connection is also connected to the ARC-enabled port.
I'm currently using Apple TV
Even if I change the Apple TV sound setting to stereo
Same thing.

TV is a Samsung brand.

 

[WiiM Team]

Recently, I have been using WIIM AMP in Korea.
But there's a problem.
ARC is not working.

The PCM is set on the TV.
Automatic detection from WIIM,
Reboot, initialization done.

The application connects to LPCM.
And if you adjust the volume with the remote control of Apple TV
The volume moves on the app.

But within a few minutes, it's going to end soon
Power is turned off in automatic power saving mode by itself.

There's no sound coming out at all.

All other soundbars and receivers do well.
Of course, the TV supports ARC.
The connection is also connected to the ARC-enabled port.
I'm currently using Apple TV
Even if I change the Apple TV sound setting to stereo
Same thing.

TV is a Samsung brand.

Hi,

We have released a beta firmware (version 5.0.619341) that includes HDMI improvements. To upgrade your device to this beta firmware, please follow these steps:

1. Go to Device Settings.
2. Select Device Info.
3. Tap Check for Updates.

If your issue persists after the update, please contact us and send new feedback through the WiiM Home app. Our engineers will promptly review your feedback upon receipt.

 

[DONGYOUN LEE]

Hi,

We have released a beta firmware (version 5.0.619341) that includes HDMI improvements. To upgrade your device to this beta firmware, please follow these steps:

1. Go to Device Settings.
2. Select Device Info.
3. Tap Check for Updates.

If your issue persists after the update, please contact us and send new feedback through the WiiM Home app. Our engineers will promptly review your feedback upon receipt.

I've updated it, but it doesn't fix anything. I have some people who are in the same situation as me and have now given up on solving it. It's hard