Thebrenn1
Member
- Joined
- Sep 5, 2024
- Messages
- 33
Well maybe this conversation will help me with answers. All I get is blank stares from support. I have a Ultra, it plays via Chromecast just fine, since they rolled me back to the previous version. My Ultra shows up in Google Home App. It's assigned to my home and my Livingroom. When I call out a command "ok Google pause (device name). Google does its thing replies back that it heard and understands the command and knows of a device by the name I called out and repeats the command. Google will say it can't find a device if it can't send a command to it. All that happens and the Ultra does nothing. Tried different commands like stop, change input, nothing. Google never complains it can't find the Ultra but can never get the Ultra to do anything. Tech support just keeps sending me links on how to do it. I have done everything I was told and yet the Ultra won't comply. Any help would be great. The link shown at the bottom of the picture won't do anything either.