No sound optical and bluetooth

[Brifast]

I am using optical line from my tv. Hulu Amazon and Netflix have no sound except for previews. When I play the actual show no sound. Other apps like YouTube or Met opera have sound. Also in blue tooth mode I can't get the device to show up in my TV. Any help would be greatly appreciated.

 

[Brantome]

Is your tv sound output set to PCM or Dolby Digital? Could be that it’s trying to send a Dolby signal from those apps that the WiiM can’t handle.

 

[Brantome]

Have you paired your tv with your WiiM by putting the Wiim into pairing mode by pressing and holding the + and + buttons for two seconds?

 

[Brifast]

Is your tv sound output set to PCM or Dolby Digital? Could be that it’s trying to send a Dolby signal from those apps that the WiiM can’t handle.

It's currently set to PCM. Can't change to don't as it needs an hdmi connection

 

[Brifast]

Have you paired your tv with your WiiM by putting the Wiim into pairing mode by pressing and holding the + and + buttons for two seconds?

It's showed up but for some reason I can't pair the device to my tv

 

[Brantome]

It's currently set to PCM. Can't change to don't as it needs an hdmi connection

PCM is what it should be. What make/model of tv are you using?

 

[Brifast]

PCM is what it should be. What make/model of tv are you using?

Samsung Q70A smart tv

 

[Brantome]

This post (albeit not for your particular model) suggests “I start Netflix and played something and with the video playing I pressed the Setting button in the remote control and then Sound > Expert Settings > Digital Audio Output Format, and here I changed Dolby Digital to PCM and the sound started.” The key seems to be making that change while something is actually playing.

Netflix sound not working on UE50NU7400 with digital output

I've had a Samsung Smart TV linked via an optical out cable to a Marantz CR610 hifi system for 4 years and everything worked OK, including Netflix. The old TV gave up the ghost, so in September I bought a new Samsung UE50NU7400 4K TV, connecting it exactly the same way as the old TV. The...

eu.community.samsung.com

 

[Brifast]

This post (albeit not for your particular model) suggests “I start Netflix and played something and with the video playing I pressed the Setting button in the remote control and then Sound > Expert Settings > Digital Audio Output Format, and here I changed Dolby Digital to PCM and the sound started.” The key seems to be making that change while something is actually playing.

Netflix sound not working on UE50NU7400 with digital output

I've had a Samsung Smart TV linked via an optical out cable to a Marantz CR610 hifi system for 4 years and everything worked OK, including Netflix. The old TV gave up the ghost, so in September I bought a new Samsung UE50NU7400 4K TV, connecting it exactly the same way as the old TV. The...

eu.community.samsung.com

That seems to have worked. Will that reset each time I leave the app? I guess I know how to fix it but I real pain to have to set it each time.

 

[Brantome]

That seems to have worked. Will that reset each time I leave the app? I guess I know how to fix it but I real pain to have to set it each time.

I shouldn’t think so, but tbh Samsung TV’s can be frustratingly illogical in what you need to do to get round issues…