Problem with Ultra's Screen

[Maurizio]

Hi
I've been having a problem with the Ultra's screen for a while now. In the evening I turn off the screen with the remote control button and every few days I find that the screen has turned itself back on. I have already opened several tickets via WHA, at WiiM's request, complaining about the defect, but so far without any solution.
This is the last answer I received :
"
We apologize for the inconvenience.



The WiiM Ultra is designed to automatically restart every three days and upgrade at night if a new version is detected. This could be why your WiiM Ultra is restarting automatically. We apologize for any disruption this may have caused."

The thing is that I find it turned on even though there has been no FW update.
Another strange thing is that at the beginning this did not happen. It started to show the defect after some time.
Has anyone else noticed this problem? I have to say it is very annoying.

 

[Mr Ee]

I guess it has to wake up to check if there is a new FW to which to update.
I guess it's also a shame that it doesn't put the screen back to the same state.
I might classify it as a minor annoyance

 

[Maurizio]

I guess it has to wake up to check if there is a new FW to which to update.
I guess it's also a shame that it doesn't put the screen back to the same state.
I might classify it as a minor annoyance

Yes, a minor disturbance, but still a disturbance.

 

[henninggodske]

I can confirm that a reboot turns the screen back on.

The auto reboot was introduced some releases ago. Looks like the firmware have some memory leak issues or something similar. So WiiM uses the MS Windows option of rebooting regularly instead of fixing the issue.

 

[bherren]

I can confirm that a reboot turns the screen back on.

The auto reboot was introduced some releases ago. Looks like the firmware have some memory leak issues or something similar. So WiiM uses the MS Windows option of rebooting regularly instead of fixing the issue.

From a SW engineer perspective this is scary and doesn't paint a good picture of the engineering practices involved :-( I sincerely hope this is temporary

 

[Maurizio]

From a SW engineer perspective this is scary and doesn't paint a good picture of the engineering practices involved :-( I sincerely hope this is temporary

I agree with you @bherren . I wrote more and more, but nobody did nothing to fix this annoying defect. I want that, if I shut off the screen it remains in that state. I don’t like a poltergeist who activates the screen by night.
@RyanWithWiim
should deal with things like this, rather than think about a restyling of the Community that in the end no one asked for.
In my opinion, the current or modified style does not matter to me. What matters is that the Community works.

 

[RyanWithWiim]

Hey all!
We've got the team looking into this right now. I don't know what the resolution will look like, but we've let them know to check out the behavior and see what they can come up with.

I agree with you @bherren . I wrote more and more, but nobody did nothing to fix this annoying defect. I want that, if I shut off the screen it remains in that state. I don’t like a poltergeist who activates the screen by night.
@RyanWithWiim
should deal with things like this, rather than think about a restyling of the Community that in the end no one asked for.
In my opinion, the current or modified style does not matter to me. What matters is that the Community works.

Fortunately I can do both! restyle the community to improve the experience and also share feedback