I had an issue with Room Correction. Filed a customer service ticket not expecting much. Got a reply within 12 hrs. First solution didn't solve the problem. The second one did. This coupled with the regular and meaningful software updates would put many high end companies to shame. For a device at such a modest price point it is remarkable and a reason why I won't be leaving the Wiim family.
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Stellar customer service
- Thread starter krismusic
- Start date
What did they suggest on the second?I had an issue with Room Correction. Filed a customer service ticket not expecting much. Got a reply within 12 hrs. First solution didn't solve the problem. The second one did. This coupled with the regular and meaningful software updates would put many high end companies to shame. For a device at such a modest price point it is remarkable and a reason why I won't be leaving the Wiim family.
They linked me to a recent firmware update. Not that remarkable in itself but it was the engagement and ownership of the problem that impressed me.What did they suggest on the second?