Stuck on 'whitelist' firmware...

[Logic800]

I've had my WiiM amp since early January so a long time user but this is my first post. Like many others I've had problems with a USB drive being detected/scanned, and ticket #500269 refers. As part of WiiM's investigation I was given some new firmware (5.0.606745) to try but this made matters worse. Since then I've been unable to install any new updates, and despite chasing (19 days ago), I've heard nothing since. Help please.

 

[Brantome]

I've escalated this to WiiM, hopefully they'll pick it up and respond

 

[Logic800]

Thanks.

 

[Logic800]

Still nothing.

 

[Logic800]

Sorry to be boring but the amp is still stuck on the 'custom' firmware (which made matters worse) and it is now at least two updates behind. I wonder who takes responsibility for this situation, the dealer (no), WiiM, yes. Can this please be sorted. Thanks.

 

[Logic800]

In the last few days I received an app update that allowed me to switch out of the 'white list' firmware, and have since updated to 5.0.614850.

 

[Logic800]

But it still can't see, and therefore scan, my USB drive. Have sent updated feedback.

 

[Brantome]

But it still can't see, and therefore scan, my USB drive. Have sent updated feedback.

What file system is the USB disk formatted in, and does it draw more power than the Amp can supply?

Using USB Disks with the WiiM Amp or WiiM Amp Pro

Transform your living space into an immersive concert hall by connecting a USB stick to your WiiM Amp or WiiM Amp Pro. To achieve the best performance and ensure compatibility, it's crucial to know which USB disk types and power specifications ar...

faq.wiimhome.com

 

[Logic800]

NTFS. Can't measure the current, but it feels warm to the touch so I would estimate 1 Watt dissipation max, which is 200mA.

 

[Brantome]

Should be ok then. Strange...