This time Wiim really let me down

[Maurizio]

This time @WiiM Support really let me down . I wrote them an e-mail asking when they would give us the new VuMeters requested over and over again by many and repeatedly promised by @WiiM Team and @WiiM Support.
Practically denying their promises, do you know what they replied? We will inform our engineers and see if it is of interest.
Very disappointing! It's as if this request was new. As if they were hearing about it for the first time. I certainly did not expect such a response. Really disappointed!

 

[Burnside]

I think they have more people on support now and you’re getting stock replies from the newbies rather than tailored responses from the more experienced staff who are aware of what happens in the forum. It’s one of the downsides of an expanding company…

 

[hgo58]

I think they have more people on support now and you’re getting stock replies from the newbies rather than tailored responses from the more experienced staff who are aware of what happens in the forum. It’s one of the downsides of an expanding company…

They should still be able to search their tickets. I requested this as a feature update 5 months ago (#509713). After asking for more information that I provided, there has been silence ever since.

There are many requests for a better use of the Ultra display but it looks like @WiiM Team is not prioritizing it.

 

[Maurizio]

Hi @Burnside
That could be a reasonable explanation, I hadn't thought of that. Once again though I wonder, where is @RyanWithWiim when you need him? These are the things he should give answers to instead he is completely absent.
@RyanWithWiim If you're there, give us a shout

 

[hgo58]

This time @WiiM Support really let me down . I wrote them an e-mail asking when they would give us the new VuMeters requested over and over again by many and repeatedly promised by @WiiM Team and @WiiM Support.
Practically denying their promises, do you know what they replied? We will inform our engineers and see if it is of interest.
Very disappointing! It's as if this request was new. As if they were hearing about it for the first time. I certainly did not expect such a response. Really disappointed!

Try to raise it as a feedback from the WHA instead of using email.

 

[Maurizio]

Try to raise it as a feedback from the WHA instead of using email.

Hi @hgo58
I have just done what you suggested. Let’s see what happens

 

[harkpabst]

... but it looks like @WiiM Team is not prioritizing it.

... or just the opposite.

 

[RyanWithWiiM]

Hey all! I'll check in with the support folks to make sure they've got the latest info. Last I heard the team is working on more VU Meters, along with many other things. I'll make sure it's on their list.

Out of curiosity, if you could pick a favorite design or meter, what would it look like?

 

[hgo58]

Hey all! I'll check in with the support folks to make sure they've got the latest info. Last I heard the team is working on more VU Meters, along with many other things. I'll make sure it's on their list.

Out of curiosity, if you could pick a favorite design or meter, what would it look like?

There are many suggestions in the forum. The graphic shall match the rest of the Ultra display.

The VU meter should be useful and nice to look at at the same time. The current one is neither.

The ideal VU seen from my point of view would be to show the digital signal value after pre-gain (and EQ?) and before volume control.

Maybe an option to show after volume control?

Scale shall be dBFS (decibels relative to full scale). 0 dBFS represents the highest possible level in digital equipment. All other measurements expressed in terms of dBFS will always be less than 0 dB (negative numbers).

The peak value shall be indicated as we know from digital VU meters.

 

[onlyoneme]

All other measurements expressed in terms of dBFS will always be less than 0 dB (negative numbers).

Or higher as for intersample peaks.

 

[hgo58]

Or higher as for intersample peaks.

Edit -

Do you mean dBTP?

Definition:
The term dB FS (or dBFS) means decibels relative to full scale. It is used for amplitude levels in digital systems with a maximum available peak level, e.g., PCM encoding, where 0 dB FS is assigned to the maximum level.
Anything below -18 dBFS is practically inaudible.

From Wikipedia:
A digital signal that does not contain any samples at 0 dBFS can still clip when converted to analog form due to the signal reconstruction process interpolating between samples. This can be prevented by careful digital-to-analog converter circuit design. Measurements of the true inter-sample peak levels are notated as dBTP or dB TP ("decibels true peak").

 

[onlyoneme]

Please explain that. This is not what you normally do.

Definition: The term dB FS (or dBFS) means decibels relative to full scale. It is used for amplitude levels in digital systems with a maximum available peak level, e.g., PCM encoding, where 0 dB FS is assigned to the maximum level.
Anything below -18 dBFS is practically inaudible.

Explain what, intersample peaks?

Your definition is probably correct. You could add that 0 dBFS may be referenced to sine or to square, but it's not really important.

 

[dangermouse]

This time @WiiM Support really let me down .

First World problem.

 

[onlyoneme]

Do you mean dBTP?

Yes, you may say that.

 

[Maurizio]

Hey all! I'll check in with the support folks to make sure they've got the latest info. Last I heard the team is working on more VU Meters, along with many other things. I'll make sure it's on their list.

Out of curiosity, if you could pick a favorite design or meter, what would it look like?

Hi @RyanWithWiim
Thank you for replying. I apologize, sometimes I am a little provocative towards you, but there is nothing personal.
I just do it to stimulate you.
Regarding the possible aspect of VuMeters, examples have been suggested several times in the Community.
You can find them in the following posts :

B

Post in thread 'What have you settled on for now playing screen?'

Oct 1, 2024

Just curious if there is more or less a consensus on what you guys like on the NP-screen? Big album art, small album art with song title or VU-meters? I tend to go back and forth but still think it would be cool if I could use different settings for different inputs. Like VU-meters for phono and album art for Ethernet.

I sit about 10 feet or so from my Ultra so I use the VU meter.

• Bozzz

• 

C

Post in thread 'Screen Options'

Oct 4, 2024

One thing to keep in mind with VU-meters is that they were designed for recording.(So you never run them at 100% sensitivity.)

reel use..in input of "ultra"... ( if technically correct)

• canard

By the way, this is the full response to my request for new VuMeters. You will well understand that there is much to be amazed at.
"
Dear Maurizio,



Thank you for your response, and we apologize for the inconvenience.



Currently, we offer a variety of colorful wallpapers in the WiiM Home app > Device tab > Gear icon > Screen Settings > Standby Screen Wallpaper > Customize. We also support users uploading their own wallpapers. We have noted your request for additional screen playback styles and will consider it in future updates.



We appreciate your patience and understanding.



Best Regards,
WiiM Support"

 

[hgo58]

Hi @RyanWithWiim
Thank you for replying. I apologize, sometimes I am a little provocative towards you, but there is nothing personal.
I just do it to stimulate you.
Regarding the possible aspect of VuMeters, examples have been suggested several times in the Community.
You can find them in the following posts :

B

Post in thread 'What have you settled on for now playing screen?'

Oct 1, 2024

Just curious if there is more or less a consensus on what you guys like on the NP-screen? Big album art, small album art with song title or VU-meters? I tend to go back and forth but still think it would be cool if I could use different settings for different inputs. Like VU-meters for phono and album art for Ethernet.

I sit about 10 feet or so from my Ultra so I use the VU meter.

• Bozzz

• 

C

Post in thread 'Screen Options'

Oct 4, 2024

One thing to keep in mind with VU-meters is that they were designed for recording.(So you never run them at 100% sensitivity.)

reel use..in input of "ultra"... ( if technically correct)

• canard

By the way, this is the full response to my request for new VuMeters. You will well understand that there is much to be amazed at.
"
Dear Maurizio,



Thank you for your response, and we apologize for the inconvenience.



Currently, we offer a variety of colorful wallpapers in the WiiM Home app > Device tab > Gear icon > Screen Settings > Standby Screen Wallpaper > Customize. We also support users uploading their own wallpapers. We have noted your request for additional screen playback styles and will consider it in future updates.



We appreciate your patience and understanding.



Best Regards,
WiiM Support"

Unfortunately the kind of standard answer we get. I have several answers like that where it's clear that Support really don't understand the requests.

Maybe we are too advanced in what we write?

 

[Maurizio]

Unfortunately the kind of standard answer we get. I have several answers like that where it's clear that Support really don't understand the requests.

Maybe we are too advanced in what we write?

I totally agree with you

 

[slartibartfast]

Unfortunately the kind of standard answer we get. I have several answers like that where it's clear that Support really don't understand the requests.

Maybe we are too advanced in what we write?

Yup, just like "Customer Service" replies the world over and they get paid for writing that BS. They don't even read the questions and think a reply like that is satisfactory. Then they move onto the next one and copy and paste the same thing .

 

[hgo58]

Yup, just like "Customer Service" replies the world over and they get paid for writing that BS. They don't even read the questions and think a reply like that is satisfactory. Then they move onto the next one and copy and paste the same thing .

My guess is that they get too many tickets to be able to really keep up.

Many of them is probably something that could be read in the FAQ or manuals. So just replying with standard answers.

A better organization of the documentation and easy access also for people not that is not used to read technical documents, would probably help.

And of course documentation that is up to date.

 

[Bill Mac]

I honestly have no interest in the VU meter graphics. I just keep the album art of the current album playing. The Ultra’s display is not large enough to see from 6’ or further. I don’t see how one can expect WiiM to devote resources to have multiple VU meter graphic options and then have them function with different settings. Seems like a lot to ask for when the Ultra sells for just $329.