Troubles Firmware v5.0.606744

[bnino]

Hi,

I just had the v5.0.606744 firmware.
I just can't use Spotify now (connection is super long and does not work)/
Sub out seems out as well.
Everything was working fine before the update.

 

[harkpabst]

Received my WiiM Amp just today. Would detect the update to firmware v5.0.606744 during the setup process, so the factory supplied firmware has only been used for bootstrapping.

No issues with Spotify Connect nor the sub out. Did you try to simply power cycle the unit? Have the mains lead disconnected for a minute to be on the safe side.

 

[Smartplug]

Hi,

I just had the v5.0.606744 firmware.
I just can't use Spotify now (connection is super long and does not work)/
Sub out seems out as well.
Everything was working fine before the update.

Try to reboot or factory reset if all things fail send message via wiim app.

 

[gizmo1900]

Same problem here. I've created a ticket.

 

[bnino]

By cycling the power unit you mean unplug the power cable for a few minutes ?
I did that and it seems it helped on the sub out trouble.

Reboot and reset did not help on the Spotify thing

 

[gizmo1900]

Try to reboot or factory reset if all things fail send message via wiim app.

I've done a factory reset but the problem remain

 

[harkpabst]

By cycling the power unit you mean unplug the power cable for a few minutes ?
I did that and it seems it helped on the sub out trouble.

Reboot and reset did not help on the Spotify thing

Exactly.

(listening to Spotify while typing this)

 

[Brantome]

Others are noting Spotify Connect is working again after not working with devices other than WiiM too

 

[bnino]

Everything back to normal it seems
Thanks !
Just so I understand whats is this "power cycle" ?

 

[WiiM Team]

@bnino Just to confirm you're not longer experiencing any issues? What firmware do you have?

 

[Brantome]

@bnino Just to confirm you're not longer experiencing any issues? What firmware do you have?

Seems to have been a general Spotify Connect issue not just on WiiM devices. All behaving now

 

[harkpabst]

Everything back to normal it seems
Thanks !
Just so I understand whats is this "power cycle" ?

Power cycle = switch off and on again.

The only way to really switch off the WiiM Amp is to disconnect it from the mains supply. Pull the plug.

 

[bnino]

@bnino Just to confirm you're not longer experiencing any issues? What firmware do you have?

Yes thanks ! Everything was back to normal the same day a few hours later fir spotify
And sub out went back to normal jast after the power cycle thingy !