USB out stops sending signal after 90 minutes

[thierryb92]

Hi,
I wonder if any of you got the same issue: I use my WiiM Amp either with speaker out or with signal out via USB to an external DAC/Headphone Amp (in my case, an ifi Hip 3). I am very happy of this combination, but always run into the same trouble: after around 90 minutes of listening, the sound is suddenly cit, and to get it back, I have to either get back to speaker out for a moment, or switch to a different input and back to the one I was listening from. Is this a known or corrected bug ? How can I check that it is not on my side ? I could replace the Hip 3 with a cheap Apple iPhone adapter DAC and do the check, but the workaround (switching inputs forth and back) leads me to think it is a WiiM thing ...

Thanks and regards from Paris,

Thierry

 

[harkpabst]

I could replace the Hip 3 with a cheap Apple iPhone adapter DAC and do the check, but the workaround (switching inputs forth and back) leads me to think it is a WiiM thing ...

It's possible, but this behaviour is not a sound proof. It could also be the DAC responding to a reconnect.

Your first step should be to open the WiiM Home App and go to Settings => Send us feedback right after the problem occurs. This way you can not only inform WiiM Support of the issue, it will also include your device's logs, so WiiM can investigate what exactly has been happening.

 

[thierryb92]

Thanks for your reply. Will do - I had long sessions with the Hip fed from an iPhone without trouble, but you are right: there is a process for this type of issues and it is best for everyone to follow it.
Best
Thierry

 

[harkpabst]

... there is a process for this type of issues and it is best for everyone to follow it.

It's not so much about following the process (the troubleshooting subforums are there for a reason). It's just your best bet for a solution.

I cannot remember having heard about this specific problem before.