Why do I have to reset my router every time I want to use WiiM pro?

[philmeadows]

I keep getting "Your device is already connected to Wi-Fi network, but app couldn't find your device" and it tells me to reset my router. After doing that, sometimes it will work, sometimes it won't.

Every single day? I can't keep doing this. Please help!

 

[d6jg]

I keep getting "Your device is already connected to Wi-Fi network, but app couldn't find your device" and it tells me to reset my router. After doing that, sometimes it will work, sometimes it won't.

Every single day? I can't keep doing this. Please help!

Instead trying disconnecting your phone from WiFi, then re-connecting. Does that work?

 

[Balthazar B]

Will your router tell you which network(s) -- e.g., frequency -- 2.4gHz vs 5gHz -- and SSID(s) your WiiM and your phone are connecting to?

If you give your WiiM an Ethernet connection, do any errors pop up on your app?

 

[WiiM Team]

I keep getting "Your device is already connected to Wi-Fi network, but app couldn't find your device" and it tells me to reset my router. After doing that, sometimes it will work, sometimes it won't.

Every single day? I can't keep doing this. Please help!

Sorry you're experiencing this issue. Please help submit a ticket through the app > settings > feedback and reply back here with the ticket number and our team will take a look.

 

[philmeadows]

Will your router tell you which network(s) -- e.g., frequency -- 2.4gHz vs 5gHz -- and SSID(s) your WiiM and your phone are connecting to?

If you give your WiiM an Ethernet connection, do any errors pop up on your app?

I haven't looked at it yet, we had a big storm today and lost power

 

[philmeadows]

Sorry you're experiencing this issue. Please help submit a ticket through the app > settings > feedback and reply back here with the ticket number and our team will take a look.

I've submitted the ticket. it's number 489204 I do believe.

Can't wait to get it up and running reliably