WiiM Amp pro - amp group "adjusts" every 15 minutes - very annoying

[John F]

Folks:

I have a WiiM amp pro (5.2.813342) and WiiM amp (5.0.814734) configured as a group driving a standard 4 speaker and sub-woofer configuration. The WiiM amp pro is Master. It drives the front speakers and sub-woofer. The WiiM amp is slave and drives the two rear speakers. All speakers are hard wire. I am upgrading and old solution where speakers were driven by a circa 1990 amplifier.

95% pf the use of this configuration will be Television – which is connected by HDMI ARC. The other 5% of use will be streaming music via alexa.

I have the thing working. I get good stereo and front back effects. It’s cool., Most of the time.

My issue is about every 10-15 minutes the thing (I believe) tries to adjust. For about 5 seconds the sound washes out, and balance seems to ping pong left and right. If the app had a “I like this sound – don’t try to fix it” button, I would press it after one of these … experiences.

I have checked cabling. Everything is tight. Also the issue comes and goes. There are tantrums. If cabling was the issue – I would expect a more persistent experience.

I have turned every setting I can find off. The subwoofer, equalizer, room fit, noise reduction, fade in fade out – all are off or disabled. I have rebooted both devices. Yet the issue still exists.

Any idea on how I can make this go away would be much appreciated.

 

[Burnside]

Sounds like your best bet would be to submit a ticket to WiiM as soon after this happens so they can inspect your device logs for clues. Use the more/feedback section in the app

 

[harkpabst]

configured as a group driving a standard 4 speaker and sub-woofer configuration. The WiiM amp pro is Master. It drives the front speakers and sub-woofer. The WiiM amp is slave and drives the two rear speakers.

Have you configured a surround sound system as outlined here?

Setting Up a WiiM Dolby 5.1 Surround Sound System

TABLE OF CONTENTS Learn More about WiiM Dolby 5.1 Surround System 1. Front Left, Front Right, and Subwoofer 2. Center 3. Surround Left and Surround Right Device Requirements and Typical Configurations Before You Begin Steps to Set Up a...

faq.wiimhome.com

 

[BMeek]

Folks:

I have a WiiM amp pro (5.2.813342) and WiiM amp (5.0.814734) configured as a group driving a standard 4 speaker and sub-woofer configuration. The WiiM amp pro is Master. It drives the front speakers and sub-woofer. The WiiM amp is slave and drives the two rear speakers. All speakers are hard wire. I am upgrading and old solution where speakers were driven by a circa 1990 amplifier.

95% pf the use of this configuration will be Television – which is connected by HDMI ARC. The other 5% of use will be streaming music via alexa.

I have the thing working. I get good stereo and front back effects. It’s cool., Most of the time.

My issue is about every 10-15 minutes the thing (I believe) tries to adjust. For about 5 seconds the sound washes out, and balance seems to ping pong left and right. If the app had a “I like this sound – don’t try to fix it” button, I would press it after one of these … experiences.

I have checked cabling. Everything is tight. Also the issue comes and goes. There are tantrums. If cabling was the issue – I would expect a more persistent experience.

I have turned every setting I can find off. The subwoofer, equalizer, room fit, noise reduction, fade in fade out – all are off or disabled. I have rebooted both devices. Yet the issue still exists.

Any idea on how I can make this go away would be much appreciated.

WiFi or wired Ethernet connecting the Speaker Group WiiMs? In the WiiM Home app Settings [Device Win Amp Pro] > Audio Input > Group Delay / HDMI = ??. I reliably have a persistent speaker group connected via Ethernet and running with a Group Delay of 70ms. The DD5.1 surround works pretty well for me. Sadly, with even one of the two WiiMs on my modern, rural WiFi-6 AP, the setup was not stable enough to watch a sitcom, let alone a few movies. YMMV.