Wiim Pro fails to connect

[BruceS]

I no longer can connect to the Wiim Pro either directly from Android (Samsung phone) or from within the App itself. The green light (indicating it is ready to pair) immediately switches to white upon "Pairing". This unit has worked just fine for at least a year. Customer support has offered no help that has done any good, not that they have not tried.

How do I get this to work?

 

[hgo58]

I no longer can connect to the Wiim Pro either directly from Android (Samsung phone) or from within the App itself. The green light (indicating it is ready to pair) immediately switches to white upon "Pairing". This unit has worked just fine for at least a year. Customer support has offered no help that has done any good, not that they have not tried.

How do I get this to work?

What do you mean by paring?
Are you talking about Bluetooth.

 

[BruceS]

Yes. The bluetooth pairing light (green) on the Wiim immediately goes white upon pairing.

 

[hgo58]

Yes. The bluetooth pairing light (green) on the Wiim immediately goes white upon pairing.

What input is the WiiM Home App showing? The source input should be the Bluetooth.

 

[BruceS]

It shows Bluetooth. This behavior occurs when pairing irrespective of the Wiim Home App. IOW, when using the Android Bluetooth connection menu.

 

[hgo58]

It shows Bluetooth. This behavior occurs when pairing irrespective of the Wiim Home App. IOW, when using the Android Bluetooth connection menu.

Ok. Mine does only work if I select the source input as Bluetooth.
But I don't have to pair it every time. Just select Bluetooth input on the WiiM Home App and it connects to my phone.

Did you try to remove the current parings and re-pair? Maybe the WiiM connects to something else?

 

[BruceS]

Yes. I removed all current pairings. The Wiim Home App is attempting to connect to the Wiim device and when I select "Pair" the green light immediately turns white. That tells me that the app and the device are successfully communicating. The Android Bluetooth connection screen behaves the exact same way, and by that I mean the green light on the Wiim device immediately turns white when I select the WiiM device and yet in both cases the connection screens both say "Connected" and yet there is no sound.

 

[harkpabst]

The Wiim Home App is attempting to connect to the Wiim device and when I select "Pair" the green light immediately turns white.

Still not sure what exactly you are doing here. The WiiM Home app usually does not connect to the WiiM Pro through Bluetooth at all. The WHA communicates with the Pro over the network (Wi-Fi as far as the phone is concerned, Ethernet or WiFi on part of the Pro).

 

[BruceS]

I understand that streaming data arrives to the WiiM via WiFi but none of this will work if the Bluetooth aspect of the device is not connected. There is a reason that the WiiM Home App has a bluetooth connection "page". But like I stated, it doesn't work (achieve Bluetooth connection) regardless of whether or not you're connecting from within the WiiM Home app or from the Samsung Android Bluetooth connection "page".

In short, what I am trying to do here is connect the smart phone to the WiiM device with Bluetooth.

 

[slartibartfast]

I understand that streaming data arrives to the WiiM via WiFi but none of this will work if the Bluetooth aspect of the device is not connected. There is a reason that the WiiM Home App has a bluetooth connection "page". But like I stated, it doesn't work (achieve Bluetooth connection) regardless of whether or not you're connecting from within the WiiM Home app or from the Samsung Android Bluetooth connection "page".

In short, what I am trying to do here is connect the smart phone to the WiiM device with Bluetooth.

Are you trying to music using Bluetooth from your phone? Which light is changing from green to white? White normally means WiFi or Ethernet input.

 

[harkpabst]

I understand that streaming data arrives to the WiiM via WiFi but none of this will work if the Bluetooth aspect of the device is not connected.

This is not correct. The WiiM Home app does not rely on Bluetooth during normal operation.

There is a reason that the WiiM Home App has a bluetooth connection "page".

I don't know what you're referring to. The WiiM Home app on my devices does not have anything I would call a Bluetooth page. Can you post a screenshot and describe how you got there?

... connecting from within the WiiM Home app ...

Again, how would you do that?

If you set the input to Bluetooth and then start streaming music through the WiiM Home app, the WiiM device will switch to Wi-Fi or Ethernet immediately and the LED will reflect that change. That's normal.

 

[BruceS]

OK. Then what does green mean?

 

[BruceS]

Let's drop it. I will proceed on my own. Thanks very much for all your guidance. I appreciate it.

 

[Wiimer]

I understand that streaming data arrives to the WiiM via WiFi but none of this will work if the Bluetooth aspect of the device is not connected. There is a reason that the WiiM Home App has a bluetooth connection "page".

The bluetooth connection "page" does not exist on the audio input screen of the WiiM app. It is on the audio output screen. Are you confusing input with output?

Normal operation of WiiM has already been explained by @harkpabst. The WiiM app works even when the phone's Bluetooth is turned off.

In short, what I am trying to do here is connect the smart phone to the WiiM device with Bluetooth.

Switch the Pro's audio input to Bluetooth in the WiiM app. The LED will then flash green. Next, open the phone's Bluetooth settings screen and pair it with the Pro. When pairing is complete, the LED will turn green.

Next, play a video on the phone's YouTube app and you should hear audio from the Pro. At this time, the LED will remain green. However, when you play music on the WiiM app, the Pro's input will switch to Wi-Fi (Ethernet) and the LED will turn white.

 

[hgo58]

Sounds like there has been some confusion?

The WiiM Home App never uses Bluetooth. It connects using uPnP and HTTP via the network (WiFi).

Bluetooth is used when sending audio directly from the phone to the WiiM or when the WiiM is sending its audio output to e.g. a pair of headphones

 

[harkpabst]

Thanks very much for all your guidance. I appreciate it.

I hope there's no irony in that because four members spent their time to help and identify the root of the problem and clear up what might be a misconceptions.

I'd still like to understand this:

I no longer can connect to the Wiim Pro ...

Sounds like something stopped working that did function before. What exactly is it that you cannot do any more with the WiiM Pro and the WiiM Home app?

Please, don't just respond that you're trying to connect the smartphone to the WiiM device with Bluetooth. We got that. And I can assure you that the WiiM Home app can control the Pro and even stream music stored locally with Bluetooth disabled on the phone no problem.