WiiM SMB scanning issue: 0 Tracks found, but 200+ Playlists discovered on Synology

[Kollarz88]

Hi everyone,

I'm struggling with an SMB indexing issue on my WiiM Home App and could use some help.

The setup:

• Streamer: WiiM Pro Plus (latest firmware)
• Storage: Synology NAS via SMB share or DLNA (tried both ways, same results)
• Library: Several thousand FLAC/MP3 files and ~200 .m3u playlists.

The problem: When I perform a content scan via SMB, the app finds exactly 0 Tracks and 0 Albums, but it successfully discovers all 213 Playlists. Because of this, I can only browse my music via "Folder" view, which is fine but sometimes I'd play by artists or by album or whatever.

What I've tried so far:

• Verified SMB permissions: The user has full Read/Write access to the music folder and all subfolders.
• Tried different SMB protocols: Tested with both SMB2 and SMB3.
• Re-indexed the library multiple times and cleared the WiiM app cache.
• Ensured no special characters are causing issues in the root directory.

It seems the app can "see" the folder structure and the playlist files, but it completely ignores the actual audio files during the scan.

Has anyone encountered this specific issue where only playlists are indexed? Any suggestions on how to get the scanner to recognize the tracks/albums?

Thanks in advance!

 

[hoohoohoo]

Hi everyone,

I'm struggling with an SMB indexing issue on my WiiM Home App and could use some help.

The setup:

• Streamer: WiiM Pro Plus (latest firmware)
• Storage: Synology NAS via SMB share or DLNA (tried both ways, same results)
• Library: Several thousand FLAC/MP3 files and ~200 .m3u playlists.

The problem: When I perform a content scan via SMB, the app finds exactly 0 Tracks and 0 Albums, but it successfully discovers all 213 Playlists. Because of this, I can only browse my music via "Folder" view, which is fine but sometimes I'd play by artists or by album or whatever.

What I've tried so far:

• Verified SMB permissions: The user has full Read/Write access to the music folder and all subfolders.
• Tried different SMB protocols: Tested with both SMB2 and SMB3.
• Re-indexed the library multiple times and cleared the WiiM app cache.
• Ensured no special characters are causing issues in the root directory.

It seems the app can "see" the folder structure and the playlist files, but it completely ignores the actual audio files during the scan.

Has anyone encountered this specific issue where only playlists are indexed? Any suggestions on how to get the scanner to recognize the tracks/albums?

Thanks in advance!

@Kollarz88

I think that the WPP can access the SMB fileshare, but can't remotely index the fileshare which is the behaviour that you're getting. Others may chime in and correct me.

Do you have access to a DLNA or UPNP server on the Synology NAS? Something like Lyrion (logitech music server), Plex, Emby, MinimServer, etc. This is how I access remote files (I use NFS rather than SMB, but it's similar). If your Synology runs docker, there are lots of these UPNP/DLNA servers, but there should also be some Synology apps as well.

 

[TimTim]

@Kollarz88

I think that the WPP can access the SMB fileshare, but can't remotely index the fileshare which is the behaviour that you're getting. Others may chime in and correct me.

Do you have access to a DLNA or UPNP server on the Synology NAS? Something like Lyrion (logitech music server), Plex, Emby, MinimServer, etc. This is how I access remote files (I use NFS rather than SMB, but it's similar). If your Synology runs docker, there are lots of these UPNP/DLNA servers, but there should also be some Synology apps as well.

For the time being, Lyrion would be the least frustrating option. I’d give that a try.

 

[Burnside]

Re trying Synology DLNA, has Synology's own media indexing completed ok? Are your files tags complete?

 

[rccarguy]

For the time being, Lyrion would be the least frustrating option. I’d give that a try.

Use LMS. It's great, if you can get it working on your Symology, you'd need Intel based Synology and Docker.
I use pi5 it's great

Don't waste your time with UPNP/DNLA scanning from wiim home app- it's crap

 

[JasonWithWiiM]

UPnP/DLNA is not inherently the problem. It just needs a good server behind it and clean indexing. LMS/Lyrion is a great option for large libraries, but it is worth separating the issue into layers before switching anything.

The detail that stands out here is that playlists are discovered but tracks and albums are not. That means the app can see the share. The audio file scan or metadata indexing path is likely where things are breaking down. Tag quality is also worth checking, since artist and album views depend on metadata even when the files themselves are accessible.

The most useful next step is to send feedback through the WiiM Home app with logs, right after reproducing the scan:

WiiM Home app > Profile / Settings > Feedback

Include the specifics: 213 playlists found, 0 tracks, 0 albums, folder browsing works, FLAC/MP3 files, SMB2/SMB3 tested. That gives the team something concrete to work with.

 

[TimTim]

UPnP/DLNA is not inherently the problem. It just needs a good server behind it and clean indexing. LMS/Lyrion is a great option for large libraries, but it is worth separating the issue into layers before switching anything.

The detail that stands out here is that playlists are discovered but tracks and albums are not. That means the app can see the share. The audio file scan or metadata indexing path is likely where things are breaking down. Tag quality is also worth checking, since artist and album views depend on metadata even when the files themselves are accessible.

The most useful next step is to send feedback through the WiiM Home app with logs, right after reproducing the scan:

WiiM Home app > Profile / Settings > Feedback

Include the specifics: 213 playlists found, 0 tracks, 0 albums, folder browsing works, FLAC/MP3 files, SMB2/SMB3 tested. That gives the team something concrete to work with.

That aside, if one can run Lyrion on a server, it will certainly make life less stressful than using the WHA. There should be tutorials available for installing it in a docker container.

 

[Buryme2wice]

I have a Synology DS220j _old and slow now but does the job (it struggled with LMS using Docker - slowed the whole drive system down) - Minimserver is available as a package you can just start on the NAS and should solve the immediate problem - fastest and simplest solution in my opinion.

I also have LMS running on a Pi 4 pointing at the same directories on my NAS which is my "go to" most of the time.

It took a little setting up (permissions were the issue) to get it pointing in the right place (with a bit of help for the guys here) but was worth the effort.

 

[HansD-NL]

Don't have much local files but just out of curiosity I installed both MiniMserver and LMS on a minipc running Linux Mint (intel N100 platform) and both work great. The extra's that LMS offers (metadata, pluggins and such) is impressive.

 

[Kollarz88]

Amazing list of suggestions from you all! LMS has finished scanning through my folders and Squeezer app works fine for now. Thank you very much for all of you for your contributions, they all have been working my gears very well and proved relevant. If you have better Android app alternatives than Squeezer, please do not hesitate to share. Thanks!

 

[rccarguy]

Amazing list of suggestions from you all! LMS has finished scanning through my folders and Squeezer app works fine for now. Thank you very much for all of you for your contributions, they all have been working my gears very well and proved relevant. If you have better Android app alternatives than Squeezer, please do not hesitate to share. Thanks!

Craig Drummond app

Use material skin plugin as well
Album art downloader
Use release type tag to separate albums and single
Lyric downloader

 

[Popal]

I have a Synology NAS. I use direct SMB play (currently broken) or Plex Media Server.

 

[rccarguy]

I have a Synology NAS. I use direct SMB play (currently broken) or Plex Media Server.

Try NFS, that is better, that works ok.

But the Wiim app sucks, LMS is another league better

 

[simbun]

Try NFS, that is better, that works ok.

I don't think the WHA supports NFS, does it?

 

[harkpabst]

I have a Synology NAS. I use direct SMB play (currently broken) or Plex Media Server.

The Synology Media server works fine, unless you enabled advanced mode. In advanced mode the WiiM Home App can get confused.

 

[rccarguy]

I don't think the WHA supports NFS, does it?

Not sure, but I have samba and NFS enabled.

NFS is better for long file names and special characters though