Amazon Music Favourite Albums and Tracks without artwork

[hipoagumol]

Hello,

Does it happen to anyone that Amazon Music favourite Albums and Tracks appear with blank artwork images? (Artists and Playlist do have artwork!)
It happens to me in Favourites but also when using Browse - Amazon Music -> My Music.
Even if i play an album or song that is accesed via favourites or Browse-Amazon Music- My Music the now playing screen remains with blank artwork.

However if i use the search to look for that very same content and start playing from the search results the artwork appears.

Already opened a ticket, but just wondering if someone else is facing the same

Thanks

 

[Wiimer]

Hello,

Does it happen to anyone that Amazon Music favourite Albums and Tracks appear with blank artwork images? (Artists and Playlist do have artwork!)
It happens to me in Favourites but also when using Browse - Amazon Music -> My Music.
Even if i play an album or song that is accesed via favourites or Browse-Amazon Music- My Music the now playing screen remains with blank artwork.

However if i use the search to look for that very same content and start playing from the search results the artwork appears.

Already opened a ticket, but just wondering if someone else is facing the same

Thanks

I guess it’s probably always been that way. In my case, clearing the app cache on Android restores the images.

 

[hipoagumol]

Hi Wiimer,
WHA cache cleaning does not help here. Also tried logout / login Amazon Music , nothing changes. Artists and Playlists get images, Albums and Tracks not. And that is carried out to playback screen.. I can't remember when this broke up.

 

[hipoagumol]

I even tried clearing all app data, uninstall and install. Mysteriously all my linked services appeared in fresh installation of WHA already logged in!
How is that possible? @WiiM Support @WiiM Team
... And wrt the artwork the same, empty for albums and tracks...ok from artists and playlists...

 

[Wiimer]

Hi Wiimer,
WHA cache cleaning does not help here. Also tried logout / login Amazon Music , nothing changes. Artists and Playlists get images, Albums and Tracks not. And that is carried out to playback screen.. I can't remember when this broke up.

That's strange. When I checked my tablet, just like you, the albums weren't showing up.



But clearing the cache fixed it.


I'm not sure if it will work, but have you tried restarting your phone?

 

[Wiimer]

Mysteriously all my linked services appeared in fresh installation of WHA already logged in!

Do you mean that you were already logged in to Amazon Music after reinstalling the app?

If I remember correctly, since you have to log in on each device individually, I don’t think reinstalling the app will log out.

 

[hipoagumol]

That's strange. When I checked my tablet, just like you, the albums weren't showing up.
View attachment 35758


But clearing the cache fixed it.
View attachment 35759

I'm not sure if it will work, but have you tried restarting your phone?

Yes, tried all...Wiim Home App Cache clear, full clean reinstall...and phone restart...
So you faced same on Albums, don't you have favourite songs?
What about if you access through Browse - Amazon Music - My Music - Albums / Tracks-...i get all "artworkless", same as through favorites.
The most annoying is that if i start playback also de Wiim Home App AND Wiim Ultra playback screen get blank covers...

On the other hand, the favourites are not actually syncronized with my Amazon Music library, that's another issue already discussed in this thread.
It is really very much needed a complete refresh of the wiim - amazon music interaction

Using latest wiim home app released today 3.5.5 by the way

 

[Wiimer]

Yes, tried all...Wiim Home App Cache clear, full clean reinstall...and phone restart...
So you faced same on Albums, don't you have favourite songs?
What about if you access through Browse - Amazon Music - My Music - Albums / Tracks-...i get all "artworkless", same as through favorites.
The most annoying is that if i start playback also de Wiim Home App AND Wiim Ultra playback screen get blank covers...

In my case, only the album art in the "Favorites" section wasn't displaying. Everything else is working fine.

Since the artwork for YouTube Music and Qobuz is displaying properly, this might be a temporary issue with the Amazon API.

On the other hand, the favourites are not actually syncronized with my Amazon Music library, that's another issue already discussed in this thread.
It is really very much needed a complete refresh of the wiim - amazon music interaction

Curiously, I can't reproduce that issue on my device. The library seems to be working fine. However, since there are so many tracks, I can't say for sure.

Using latest wiim home app released today 3.5.5 by the way

Mine is 3.5.5 too.