Amazon Prime Music no longer working on Ultra

[MLDeMeo]

Recently, I have been unable to play any Amazon Music stations on my Ultra whether I select the station via the WHA or directly from the Ultra. I had no problems in the past. I do not have the "Amazon Music Unlimited" subscription.

I'm not sure if it is related to the latest upgrades. The Ultra is at 5.2.711448 and my Android WHA is at 3.1.7.250320.781178.

I can play tracks from my Plex and Tune-in services with no issue.

When I access the Amazon Music service, I get a lists of stations. When I select a station, i.e. "Classic Rock", the lettering turns green for a couple of minutes, then turns back to white. The station never starts playing music.

I have rebooted the Ultra, disabled and enabled the Amazon Music service, and performed a factory reset of the Ultra. I have also logged out / logged in to Amazon music. Nothing seems to resolve the issue.

I can launch the Amazon Music app provided by Amazon on my phone and play stations with no issue. I can also launch the Amazon Music app on my Sony Smart TV with no issues.

I have submitted a support ticket.

Has anyone else had this issue? If so, what was the resolution?

Thanks.

 

[Burnside]

Have you enabled Alexa in the WiiM home app and tried using AlexaCast from the Amazon music app to your WiiM?

 

[MLDeMeo]

@Burnside...Thank you for your reply and suggestion.

I have not enabled Alexa. I'm sure it would be a viable workaround. The issue with that solution is that I have all the presets configured with Plex playlists, Tune-in radio stations, and Amazon Music stations. This allows me to use the Wiim remote and Ultra touchscreen to access my most frequently played music.

If possible, I would prefer to not have to use my phone to play Amazon Music channels.

Up until recently, I have had no issues with Amazon Music since I purchased the Ultra last August. Something appears to have changed.

Thanks again,
Mike.

 

[WiiM Support]

@Burnside...Thank you for your reply and suggestion.

I have not enabled Alexa. I'm sure it would be a viable workaround. The issue with that solution is that I have all the presets configured with Plex playlists, Tune-in radio stations, and Amazon Music stations. This allows me to use the Wiim remote and Ultra touchscreen to access my most frequently played music.

If possible, I would prefer to not have to use my phone to play Amazon Music channels.

Up until recently, I have had no issues with Amazon Music since I purchased the Ultra last August. Something appears to have changed.

Thanks again,
Mike.

Hi MLDeMeo,

The Amazon Music issue you're experiencing is a unique case specific to your device. We're actively working with the Amazon Music team to resolve it and expect to have a fix within the week.
Thank you again for your continued support and patience - please stay tuned!