Help needed: Problem finding WiiM Amp using Three 5G/4G Hub E5-250MA router

[Timbiosis]

Hello, I have an issue that I hope other WiiM users might be able to help me with.

I have a WiiM Amp that I have used successfully for a few years on the UK Three network using a Huawei 4G hub. I recently upgraded my router to the Three 5G/4G Hub E5-250MA (a rebranded Greenpacket E5-250Ma 5G WiFi 6 Router) but I am now having trouble setting up the WiiM Amp wirelessly with the WiiM Home app on my phone. When I try to set up the WiiM Amp I can select the SSID name and enter the password but the WiiM Home app then reports that the WiiM Amp is connected to WiFi but it cannot find the device. No matter what I do this problem persists. I have tried separating the 2.4 and 5 GHz bands (also disabling each in turn), disabling the Guest network, disabling/enabling IPv6, enabling the uPnP setting and a whole lot else besides but the problem still persists. This router does not have any configurable options for AP Isolation, Client Isolation, or Wireless Isolation but I believe there are no restrictions on devices communicating over WiFi.

If I plug the WiiM Amp directly into my new router using an ethernet cable it all works fine, but this is not a viable long-term solution, as I do not want my WiiM Amp next to my router because it is then not in an optimal location for me. Also a key reason I bought the WiiM Amp was that it should not need a wired connection. I had no problem previously using my older Three supplied Huawei router wirelessly with the WiiM Amp.

I have raised a ticket with Customer Support but they are currently unable to resolve this.
Has anyone else had this same issue with this particular router and found the solution?

 

[Aquaman]

Hello, I have an issue that I hope other WiiM users might be able to help me with.

I have a WiiM Amp that I have used successfully for a few years on the UK Three network using a Huawei 4G hub. I recently upgraded my router to the Three 5G/4G Hub E5-250MA (a rebranded Greenpacket E5-250Ma 5G WiFi 6 Router) but I am now having trouble setting up the WiiM Amp wirelessly with the WiiM Home app on my phone. When I try to set up the WiiM Amp I can select the SSID name and enter the password but the WiiM Home app then reports that the WiiM Amp is connected to WiFi but it cannot find the device. No matter what I do this problem persists. I have tried separating the 2.4 and 5 GHz bands (also disabling each in turn), disabling the Guest network, disabling/enabling IPv6, enabling the uPnP setting and a whole lot else besides but the problem still persists. This router does not have any configurable options for AP Isolation, Client Isolation, or Wireless Isolation but I believe there are no restrictions on devices communicating over WiFi.

If I plug the WiiM Amp directly into my new router using an ethernet cable it all works fine, but this is not a viable long-term solution, as I do not want my WiiM Amp next to my router because it is then not in an optimal location for me. Also a key reason I bought the WiiM Amp was that it should not need a wired connection. I had no problem previously using my older Three supplied Huawei router wirelessly with the WiiM Amp.

I have raised a ticket with Customer Support but they are currently unable to resolve this.
Has anyone else had this same issue with this particular router and found the solution?

Have you tried a foctory reset of the Amp in order to clear out any legacy wifi settings?

 

[Timbiosis]

Hi Aquaman, thanks for the helpful suggestion. Yes I have tried factory resetting the Amp several times (pressing he volume/play button for 10 sec until it tells me it has done a factory reset) but to no avail. It does enable me to re-choose the SSID network and re-enter the password but upon doing that it unfortunately does not solve the issue. The WiiM home app still reports that it cannot find the device.

 

[hoohoohoo]

Can you ping between 2 wireless device through the E5?

That's disappointing. I'm assuming that the E5 was provided by Three, so it's the only way to connect to their service. I did a quick search to see what that E5 device supports, but the User Manuals that I'm seeing are scanty at best. If there are no controls to alter behaviour like client isoation etc, there may be little that can be done. What you describe sounds like wifi client isolation since the wired WiiM Amp works and wifi doesn't. Another possibility is multicast behaviour of the E5 which is preventing discovery (SSDP, UPNP) on wifi.

If you're having no immediate success, a workaround (if you have another wifi access point - they're inexpensive secondhand) is to disable the wifi on the E5, wire a second wifi access point to it and use the wifi on the second device. It's not ideal, but it's a quick and dirty workaround while you scout around for a better solution.

It looks like the last poster in this thread used my workaround suggestion.

https://community.three.co.uk/t5/Broadband/E5-250MA-LAN-to-LAN-communication-is-blocked/m-p/64400

 

[Aquaman]

Hi Aquaman, thanks for the helpful suggestion. Yes I have tried factory resetting the Amp several times (pressing he volume/play button for 10 sec until it tells me it has done a factory reset) but to no avail. It does enable me to re-choose the SSID network and re-enter the password but upon doing that it unfortunately does not solve the issue. The WiiM home app still reports that it cannot find the device.

Hmm, is the WHA setting such that it is allowed to detect your exact location? This is essential during setup. After that you can switch it off again.
Also it must be allowed to detect devices on the local network. This is a permanent setting.