Issues with Ultra DLNA

[Dennis from Venice]

I use the JRiver Media Center player to stream via DLNA to the WiiM. I've been having loads of troubles with the player hanging or crashing for weeks now and since JRiver runs on all platforms, I've tested it on Mac, Windows, and Linux and only the Mac version has the issue.

I am not sure but I think the problem occurs when the WiiM times out. The JRiver software becomes unresponsive or sometimes plays to the WiiM (I can see the VU meter dancing) but the amp isn't on (trigger isn't firing). Yesterday this happened and nothing short of rebooting the WiiM would fix it. However, in the past, if I used another software, like Roon or the Tidal APP, the Wiim would turn the amp on so I went into the Tidal amp and chose the WiiM Tidal Connect and got the error in the screenshot below. After the error, however, Tidal worked fine and the amp turned on. I restarted JRiver and it was working again

I showed it to JRiver tech support and got the following:

It's a WiiM issue. The player isn't sending the SSDP BYE-BYE command when it powers down.
You can see what it's supposed to do if you have another MC running that has DLNA rendering enabled (the default).
When you close that MC, on the one on your primary machine, the tree entry will go away. That's the reason for the hesitation on closing MC, it's sending bye-byes to all of the DLNA devices on the network.

I'm not so sure......Apple Sequoia has known issues with external drives and I have my music on a NAS. Tidal doesn't use DLNA nor does Roon and other Apps I have use chromecast or Airplay. There is another person who left me a comment on the JRiver troubleshooting section that he has a similar setup as me with the same Mac and a NAS server plus sequoia. He has no troubles but doesn't have a WiiM.

I found that the Mac App Emby (which I use for video) can stream audio to DLNA so I am testing it now to see if it acts similar to JRiver by streaming to the WiiM via DLNA.

FYI - I have four Macs and one was an older Intel iMac. The other three are M1 M2 and M3 Apple silicon and all had the JRiver hang issue. Tech support at JRiver can't narrow down the problem with a hang as the Apple crash report is of no use with a hang. He has given me various builds with error trapping but we haven't found the issue yet.

Interesting is if I run the JRiver software on a Windows PC as a server with the Mac Jriver running as a client, the Windows JRiver software is OK but the Mac client will hang.

Any help will be appreciated...I'm dead in the water. I sent my back and forth thread from the JRiver forum to WiiM tech support and they acknowledged it but no response yet.

 

[Burnside]

Post your WiiM ticket number here and ask @RyanWithWiim to escalate it on your behalf

 

[Dennis from Venice]

Where is the ticket number?

 

[Burnside]

Where is the ticket number?

The email you got in return when you sent feedback to WiiM from the WiiM app. You should be able to see all your tickets here - log in using the email address you used when you submitted the ticket

https://faq.wiimhome.com/en/support/login

 

[Dennis from Venice]

Post your WiiM ticket number here and ask @RyanWithWiim to escalate it on your behalf

it is #518402 @RyanWithWiim

I want to add that as I said in the post above I was testing EMBY a player other than JRiver that can use the WiiM with DLNA. And after almost a day of testing, Emby has no issues with DLNA.

So far I have had no issues with players that don't use DLNA (Roon, Plex, Amazon Music, Tidal) And I haven't had issues with JRiver on platforms other than Mac (Windows, Raspberry PI).

 

[simbun]

So far I have had no issues with players that don't use DLNA (Roon, Plex, Amazon Music, Tidal) And I haven't had issues with JRiver on platforms other than Mac (Windows, Raspberry PI).

Didn't JRiver on the Mac exhibit the same behaviour when playing to RoPieee? Maybe try Volumio.

 

[Dennis from Venice]

The email you got in return when you sent feedback to WiiM from the WiiM app. You should be able to see all your tickets here - log in using the email address you used when you submitted the ticket

https://faq.wiimhome.com/en/support/login

I updated Mac Sequoia to 15.2 and so far everything is working as its supposed to. No crashes or hangs and JRiver woke up the WiiM several times. The test is tonight - an overnight trial. Before it always hung at night.

Fingers crossed it was a MAC OS issue all along.

 

[Dennis from Venice]

YES!!! Solved!! It was Sequoia 15.1

I have installed 15.2 and everything works again!!!

Ticket #518402 @RyanWithWiim

 

[simbun]

YES!!! Solved!! It was Sequoia 15.1

Is the official apology from JRiver in the post?

Not sure how they blamed Ultra and RoPieee when JRiver worked on every other platform. Not a good look.