No sound after being unplugged for a few weeks

[Mnuttall]

Hi all, my pro plus has been working perfectly for over a year but having been unplugged for a few weeks there is now no sound. I’ve tried all the various methods I can find including factory reset but nothing has worked so far.
Has anyone else had this problem and managed to resolve it?
Thanks, Mark

 

[Wiimer]

Hi all, my pro plus has been working perfectly for over a year but having been unplugged for a few weeks there is now no sound. I’ve tried all the various methods I can find including factory reset but nothing has worked so far.
Has anyone else had this problem and managed to resolve it?
Thanks, Mark

Hi

If the device appears in the WiiM app, please check the audio settings section within the device settings screen. I need to know whether a purple dot mark is displayed here. If the dot mark is present, tap it to proceed to the next screen and verify the screen displaying the purple dot mark.
(The purple dot mark may indicate some form of device error.)

Additionally, please check the colour of the device's LED.

 

[Mnuttall]

Hi, thanks for the reply, there is no purple dot displayed and the led is white as normal

 

[Mnuttall]

There is also a high pitched hum coming from the unit, it’s not loud but have never noticed it before.

 

[Wiimer]

There is also a high pitched hum coming from the unit, it’s not loud but have never noticed it before.

Have you already submitted a support ticket?
I recommend submitting a ticket via the WiiM app's feedback section.
(Other > Feedback)
Device logs will be sent, which will assist in resolving the issue.

Please also check out this troubleshoot.

Troubleshooting: How to Resolve No Sound Issues with Your WiiM Device

TABLE OF CONTENTS 1. Check the External Device is Powered On 2. Check the Power Input of Your WiiM Device 3. Check the Volume 4. Check the Physical Connections 5. Restart Your Router 6. Check Network Connection of Your WiiM Device 7. Che...

faq.wiimhome.com

 

[Mnuttall]

Yes I submitted one yesterday, not heard anything as yet.

 

[Erebus]

there is now no sound

Probably a silly question, but did you check to see if the volume level is not on 0 and the correct audio input and output are selected? Could it be an issue with your amplifier?

 

[Mnuttall]

Yes tried all that, checked the inputs are working on the amp by trying with another device and also checked the volume

 

[HansD-NL]

There is also a high pitched hum coming from the unit, it’s not loud but have never noticed it before.

Is it the power supply (power brick) that is making the noise or the WiiM Pro itself or is it coming out of the analog outputs going into your amplifier so you hear it from your speakers? What a strange problem....

 

[Mnuttall]

It’s actually from the unit itself when the amp isn’t switched on.

 

[HansD-NL]

It’s actually from the unit itself when the amp isn’t switched on.

That's certainly not normal and I think indicates a serious fault.

 

[Mnuttall]

Yeah, that’s my thoughts also.