No sound from right speaker

[deebee]

Hello everyone!

I have been using my wiim ultra with a wiim vibelink amp for over two months now. Everything was working fine until now and I couldn't be happier. Unfortunately I have noticed a few days ago that no sound was coming from the right speaker.
I have tried a few things in order to find a solution myself, including:

- checking the balance through the wiim amp as it could have mistakingly been moved entirely to the left speak, but that wasn't the case.
- unplugging the right speaker and plugged it into the left out, and the sound was coming out off the speaker.
- plugging in the left speaker into the right out, and no sound was coming out off the speaker.
- rebooting the wiim ultra, unplugged the whole setup and replugged it but no sound was still coming out off the right speaker.

It seems like I can rule out any issue with the right speaker itself or with the cable. But I'm totally lost. Did you encounter this kind of issue? What can I do to resolve it?

Thank you for your help!

 

[Wiimer]

Hello everyone!

I have been using my wiim ultra with a wiim vibelink amp for over two months now. Everything was working fine until now and I couldn't be happier. Unfortunately I have noticed a few days ago that no sound was coming from the right speaker.
I have tried a few things in order to find a solution myself, including:

- checking the balance through the wiim amp as it could have mistakingly been moved entirely to the left speak, but that wasn't the case.
- unplugging the right speaker and plugged it into the left out, and the sound was coming out off the speaker.
- plugging in the left speaker into the right out, and no sound was coming out off the speaker.
- rebooting the wiim ultra, unplugged the whole setup and replugged it but no sound was still coming out off the right speaker.

It seems like I can rule out any issue with the right speaker itself or with the cable. But I'm totally lost. Did you encounter this kind of issue? What can I do to resolve it?

Thank you for your help!

Hi,

First, please try resetting the Vibelink. You can reset it by pressing and holding the power button on the rear panel for 10 seconds. Also, connect the WiiM app and Vibe via Bluetooth and check for updates.

If this does not resolve the issue, connect the Ultra and Vibelink using an RCA cable and try swapping the left and right RCA plugs. If sound still does not come from the right speaker in either case, the problem is likely with the Vibelink. If not, there may be an issue with the Ultra.


I recommend submitting a ticket via the feedback section in the WiiM app.
(WiiM home > More > Feedback)

Your device logs will be sent, which will help resolve the issue.

 

[HansD-NL]

That doesn't sound good. Try plugin some other line level device in the analog inputs of the Vibelink to check if it is the culprit or not.

 

[mlsstl]

You didn't say how the Ultra is connected to the Vibelink. If via analog RCA cables check to.see if the plugs are fully inserted. Also try switching left and right on the RCA or using a different cable.