Tidal Connect Intermittent (Ultra)

Dennis from Venice

Dennis from Venice

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Joined
Jul 18, 2024
Messages
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I have a Mac Mini with the latest OS and a WiiM Ultra with USB out to a DAC. The Tidal connect works fine initially and when I start Tidal on the Mac, the WiiM Ultra appears in the options for audio out. When I play Music on Tidal, it correctly plays on the WiiM. Then after about 5 minutes or so, the audio option in the Tidal APP switches from the WiiM to "Default" -- the Mac speakers.

I have been using the Tidal playlists of classical music. Some music seems to play correctly for longer than 5 minutes but I haven't found a solution as eventually, it resorts to Default.

I then tried playing the same music from the WiiM Tidal option. And after about 20 minutes, the music stopped and after I hit the play button, it resumed.

I just rebooted the WiiM, the Mac, and the Router. Now when I choose the WiiM in the Mac APP it immediately goes to the Mac speakers (default)

I also have JRiver with DLNA to the Wiim, which works fine....just the Tidal is having issues.
 
Last edited:
See e.g. these threads ...

audiophilistine

Thread 'Bug report: Tidal Connect Hi-Res on the Wiim Pro'

I recently bought a Wiim Pro and a Tidal subscription with the goal of streaming hi-res music using Tidal Connect.
What I am finding is that while Tidal Connect works most of the time, it sometimes struggles and this seems to be worse as the sampling rates increase.
24/96 is bad, 24/192 is worse but everything else is more or less reliable.

The problem is usually difficult to reliably reproduce but one album (below) is consistently hopeless.
Using Tidal Connect on the Wiim Pro I can't play more than ~30 seconds from this album, yet when I play it on my Android tablet speakers (still...
  • Like

B

Thread 'Tidal connect not longer working'

Hello all,


I am not longer able to activate the tidal connect function with ma iOS devices to the WiiM Pro - anyone the Same?
What ist the root cause?

Update of all apps and firmware is done - still the same

Thomas

... and some more comments in the current firmware thread. It happens to some,.but not all users for reasons which are still unclear.

In any case you should send feedback to WiiM through the WiiM Home app (More => Feedback) after the issue occured to you.
 
harkpabst said:
See e.g. these threads ...

audiophilistine

Thread 'Bug report: Tidal Connect Hi-Res on the Wiim Pro'

I recently bought a Wiim Pro and a Tidal subscription with the goal of streaming hi-res music using Tidal Connect.
What I am finding is that while Tidal Connect works most of the time, it sometimes struggles and this seems to be worse as the sampling rates increase.
24/96 is bad, 24/192 is worse but everything else is more or less reliable.

The problem is usually difficult to reliably reproduce but one album (below) is consistently hopeless.
Using Tidal Connect on the Wiim Pro I can't play more than ~30 seconds from this album, yet when I play it on my Android tablet speakers (still...
  • Like

B

Thread 'Tidal connect not longer working'

Hello all,


I am not longer able to activate the tidal connect function with ma iOS devices to the WiiM Pro - anyone the Same?
What ist the root cause?

Update of all apps and firmware is done - still the same

Thomas

... and some more comments in the current firmware thread. It happens to some,.but not all users for reasons which are still unclear.

In any case you should send feedback to WiiM through the WiiM Home app (More => Feedback) after the issue occured to you.
Click to expand...
Yes...I saw both of those when I searched......They are both recent and I suspect the last update is the culprit.
 
Dennis from Venice said:
Yes...I saw both of those when I searched......They are both recent and I suspect the last update is the culprit.
Click to expand...
Feedback through the app is generally more helpful to WiiM to identify any topic they have in their own hands, because device logs will be included. Make sure to send feedback so they get all the information they need.

As @Burnside pointed out, this is not a single issue with the last Ultra firmware. There is no clear pattern yet, at least not for us on the outside. My Ultra plays Tidal at any resolution (and duration) with no problem at all.
 
harkpabst said:
Feedback through the app is generally more helpful to WiiM to identify any topic they have in their own hands, because device logs will be included. Make sure to send feedback so they get all the information they need.

As @Burnside pointed out, this is not a single issue with the last Ultra firmware. There is no clear pattern yet, at least not for us on the outside. My Ultra plays Tidal at any resolution (and duration) with no problem at all.
Click to expand...
I sent feedback earlier. I don't remember having an issue earlier. I wonder if there is something common .... like MAC OS versions
 
Dennis from Venice said:
I sent feedback earlier. I don't remember having an issue earlier. I wonder if there is something common .... like MAC OS versions
Click to expand...
As far as I can see it seems to happen with most (maybe all?) Tidal clients. I've seen reports for Android, iOS and now MacOS at least. Possible Windows as well.

Region might play a role, too, but if your nickname says anything about your location ;) it's not as easy as "Europe is fine, Americas and Asia are not".
 
harkpabst said:
As far as I can see it seems to happen with most (maybe all?) Tidal clients. I've seen reports for Android, iOS and now MacOS at least. Possible Windows as well.

Region might play a role, too, but if your nickname says anything about your location ;) it's not as easy as "Europe is fine, Americas and Asia are not".
Click to expand...


The new update is installed and so far it is working
 
Obviously a workaround from WiiM until Tidal are done updating stuff on their end.

RyanWithWiiM

Thread 'Resolved: TIDAL Tracks skipping or cutting out'

We're aware of a recent server-side change from TIDAL that is causing tracks to skip or end early. We’ve reported the problem to TIDAL and are currently working with their team. In the meantime, we're deploying a temporary workaround via an allow list for affected devices, though it may have minor limitations. A complete resolution will require a server-side update from TIDAL.

If you're experiencing issues and would like to be added to the allow list, please submit feedback through the WiiM Home app. This will create a ticket with our team to add your device.

For more details and ongoing...
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