TIDAL login

[castalla]

The Tidal service now demanding new login. Login process fails.

 

[Deleted member 18192]

Strange, all my ways to Tidal are working normal

 

[castalla]

Hmm - demands login, then login fails with some obscure message about js & disable ad locker... Other tidal access, eg. Sonos, Lyrion, naim, android app work fine

Just used Edge which completes the login... Phew!

 

[harkpabst]

Hmm - demands login, then login fails with some obscure message about js & disable ad locker... Other tidal access, eg. Sonos, Lyrion, naim, android app work fine

Just used Edge which completes the login... Phew!

So, this is not about the Tidal login in the WiiM Home app?

Is it really "Troubleshooting WiiM" then?

 

[castalla]

So, this is not about the Tidal login in the WiiM Home app?

Is it really "Troubleshooting WiiM" then?

Yes the login failed in the home app (it switches to a browser in the app, Chrome failed, Edge worked).

(I'm not a stickler for thread appropriate police )

 

[WiiM Team]

Yes the login failed in the home app (it switches to a browser in the app, Chrome failed, Edge worked).

(I'm not a stickler for thread appropriate police )

Hi @castalla,

We will use Chrome to reproduce the TIDAL login issue and investigate the root cause. Based on your description, the issue may be caused by a JavaScript problem.

 

[harkpabst]

Yes the login failed in the home app (it switches to a browser in the app, Chrome failed, Edge worked).

Phone settings can make a lot of a difference here (default browser, embedded use or not), so this piece of information is helpful, indeed.

 

[TS73]

Hello
WiiM Ultra TIDAL Login Issue

Device: WiiM Ultra
Music Service: TIDAL
Issue Type: Login failure
Description:
I am unable to log into my TIDAL account through the WiiM Ultra device, I have tried restarting the device, clearing the app cache, and reinstalling the app, but the issue persists.

 

[merifon]

There are troubles on some AWS services and Tidal rely on these to allow identification, maybe on geographical basis.
I had intermittent problem from the morning but now it seems to work.

 

[harkpabst]

That's one possible reason. Another thing to potentially look out for is the default browser on the Android device.

There are multiple ways to implement a user login in Android apps and I have no inside how WiiM do it in their app. Judging by the visual clues that we have it looks like they might be using a "custom tab". In this case, the default browser set by the user is responsible for rendering the login page of the third party service (TIDAL in this case).

In particular Samsung's own default browser has been notorious for not properly supporting any web standard. @TS73, if you are using a Samsung phone (in particular an older one) try setting e.g. Chrome as the default browser.

 

[TS73]

I'm trying to log in from within the WiiM Ultra, but it doesn't work there. I was able to log in in the browser and in the Windows application, but this problem doesn't exist in the WiiM application.

 

[gazza1101]

I had the issue yesterday but all good now.

 

[harkpabst]

I'm trying to log in from within the WiiM Ultra, but it doesn't work there. I was able to log in in the browser and in the Windows application, but this problem doesn't exist in the WiiM application.

Aren't you trying to log in from the WiiM Home App on your phone?

 

[TS73]

"I tried logging in from the WiiM app, but it only failed there – I was able to log in everywhere else, including the browser and the Windows application, just not in the WiiM app.

After logging in, it doesn't return to the player app, I just get the following message:"