Tidal stuttering on Wiim Ultra sporadically

[85mk7]

I had a small private party yesterday and the Wiim Ultra was used by Tidal Connect.

Sadly i had strong stuttering/lagging/buffering problems like i never had before this evening. When looking at the Wiim Display i could see that the "timecode" of the songs doesn't run fluid - it stopped sometimes for a part of a second, sometimes for 1-2 seconds and sometimes it stuttered...

I rebooted the Wiim, the router and checked everything. It was before guests have been here.

Internet Connection was fine and fast like it should... I ran a Tidal preset with a favourite playlist in the Machine: Same Problem....i opened Tidal through the Wiim App and even on the dedicated Smartphone App to stream to the Wiim Ultra- same stuttering problems.

Switching to Spotify or local music from the LAN - everything was fine!

Tried this morning: Tidal seems to run fine as ever...

Did anybody ever had those issues with Tidal?
I was happy to have Spotify as backup - even my playlists are not up to date... Second Fallback would have been the local Files - but these are much more outdated

This was the first time iwas kinda frustrated with the Wiim - but it may was a more a problem related to the Tidal Servers - idk.

Is there any chance to troubleshoot this behavior? I would like to know what occoured this problem last evening.

 

[hgo58]

Probably a Tidal server issue. That happens sometimes, also with the other streaming services.

 

[85mk7]

Yea that's the most logical explanation for me, too.

I will keep an eye on it and hope that this won't happen frequently.

Edit: there is a speedmeter app that can show when users report errors of a specific service...

Seems like tidal had issues yesterday beginning around 19:30 (07:30 PM) - exactly the time i had those problems before the party started.

 

[85mk7]

Additional note... I will try to download my favourite playlist(s) - may that will help to avoid server related problems by Tidal.

 

[harkpabst]

I would assume that content downloaded locally to your phone (or PC) is not used when you Tidal Connect to the WiiM Ultra. If it did, you could still play music with the cable disconnected from your router (or Internet access disabled through router config). Should be easy to test.

 

[WiiM Support]

I had a small private party yesterday and the Wiim Ultra was used by Tidal Connect.

Sadly i had strong stuttering/lagging/buffering problems like i never had before this evening. When looking at the Wiim Display i could see that the "timecode" of the songs doesn't run fluid - it stopped sometimes for a part of a second, sometimes for 1-2 seconds and sometimes it stuttered...

I rebooted the Wiim, the router and checked everything. It was before guests have been here.

Internet Connection was fine and fast like it should... I ran a Tidal preset with a favourite playlist in the Machine: Same Problem....i opened Tidal through the Wiim App and even on the dedicated Smartphone App to stream to the Wiim Ultra- same stuttering problems.

Switching to Spotify or local music from the LAN - everything was fine!

Tried this morning: Tidal seems to run fine as ever...

Did anybody ever had those issues with Tidal?
I was happy to have Spotify as backup - even my playlists are not up to date... Second Fallback would have been the local Files - but these are much more outdated

This was the first time iwas kinda frustrated with the Wiim - but it may was a more a problem related to the Tidal Servers - idk.

Is there any chance to troubleshoot this behavior? I would like to know what occoured this problem last evening.

Hi 85mk7,

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