Ultra does not appear in Roon

[Wiimer]

My friend is having trouble setting up Roon. But I have never used Roon before so I don't know anything about it. I would be happy if someone could help us.

He enabled Roon in the WiiM app and opened the Roon app installed on his Mac PC. However, Ultra does not appear in the audio section.

How to set up Roon to use my WiiM Pro

Roon is a music player that can connect to your WiiM Pro and play high-quality music. To play music with Roon, installing and connecting the Roon software to your WiiM Pro is necessary. Here are some steps: 1. Download the Roon software fr...

faq.wiimhome.com

According to the FAQ, the WiiM appears as a Roon Ready device in the audio section.


However, his Roon app does not show anything.
There is also no Roon Ready section.



The Mac and Ultra are connected to same network via Wi-Fi, he have tried rebooting the Ultra, Mac, and router, but still no resolution. Maybe something needs to be configured on the Mac side, I'm not sure.

What should do now?
Thank you in advance.

 

[WiiM Team]

Dear Customer,

Could you please send us a feedback through the Wiim app? Our RD team will analyze your log. Thank you.

 

[Wiimer]

Dear Customer,

Could you please send us a feedback through the Wiim app? Our RD team will analyze your log. Thank you.

He may have already sent the ticket, but as soon as I have the ticket number, I will report it here.
Thank you.

 

[Axel_lesch]

Maybe something needs to be configured on the Mac side, I'm not sure.

I'm not sure how the system is set up regarding Roon, you know that there has to be a server?

However, his Roon app does not show anything.
There is also no Roon Ready section.

He may just have installed the Roon REMOTE app on the Mac? This wouldn't work, there needs to be a server:

https://help.roonlabs.com/portal/en/kb/articles/roon-server

 

[Wiimer]

I'm not sure how the system is set up regarding Roon, you know that there has to be a server?


He may just have installed the Roon REMOTE app on the Mac? This wouldn't work, there needs to be a server:

https://help.roonlabs.com/portal/en/kb/articles/roon-server

Hi
Thank you very much.

He says music plays from the PC he has set up as a Roon core. Is a Roon server different from a Roon core?

Sorry, he is a newbie and I have no knowledge of this...

 

[Axel_lesch]

He says music plays from the PC he has set up as a Roon core. Is a Roon server different from a Roon core?

Hi, you're welcome.
No, that's right, Core is just the former name for the server.
The Mac screenshot confused me, sorry. Then this is probably this issue:

Roon 2.0 build 1480 not detecting audio devices on Mac mini (ref#LKGPIF)

macOS 15 messed up security settings for quite many people, leading to device discovery issues. Lots of threads about this on the forum. Try this, it usually helps: Navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled...

community.roonlabs.com

 

[Wiimer]

Hi, you're welcome.
No, that's right, Core is just the former name for the server.
The Mac screenshot confused me, sorry. Then this is probably this issue:

Roon 2.0 build 1480 not detecting audio devices on Mac mini (ref#LKGPIF)

macOS 15 messed up security settings for quite many people, leading to device discovery issues. Lots of threads about this on the forum. Try this, it usually helps: Navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled...

community.roonlabs.com

That sounds like very useful information.
I will pass it on to him as soon as possible.

Thank you!

 

[Wiimer]

Dear Customer,

Could you please send us a feedback through the Wiim app? Our RD team will analyze your log. Thank you.

Hi @WiiM Team ,

ticket # 530028.
Thank you for your cooperation.

 

[Samazar]

Hi was the problem resolved? How was it resolved?

 

[Wiimer]

Hi was the problem resolved? How was it resolved?

Hi
Unfortunately, I am still unable to contact him.
I will report back when it is resolved.

 

[Smartplug]

My friend is having trouble setting up Roon. But I have never used Roon before so I don't know anything about it. I would be happy if someone could help us.

He enabled Roon in the WiiM app and opened the Roon app installed on his Mac PC. However, Ultra does not appear in the audio section.

How to set up Roon to use my WiiM Pro

Roon is a music player that can connect to your WiiM Pro and play high-quality music. To play music with Roon, installing and connecting the Roon software to your WiiM Pro is necessary. Here are some steps: 1. Download the Roon software fr...

faq.wiimhome.com

According to the FAQ, the WiiM appears as a Roon Ready device in the audio section.
View attachment 19602

However, his Roon app does not show anything.
There is also no Roon Ready section.
View attachment 19603


The Mac and Ultra are connected to same network via Wi-Fi, he have tried rebooting the Ultra, Mac, and router, but still no resolution. Maybe something needs to be configured on the Mac side, I'm not sure.

What should do now?
Thank you in advance.

Do I need a roon if I listen to 5 songs?

 

[Wiimer]

Do I need a roon if I listen to 5 songs?

Yes, please try it.

But your repertoire should have increased to 6 songs! And now it's down again?

 

[Smartplug]

Yes, please try it.

But your repertoire should have increased to 6 songs! And now it's down again?

The last one wasn’t giving me the same vibe as the originals so it’s down to 5. It will stay this way till Santa goes home.

 

[slartibartfast]

My friend is having trouble setting up Roon. But I have never used Roon before so I don't know anything about it. I would be happy if someone could help us.

He enabled Roon in the WiiM app and opened the Roon app installed on his Mac PC. However, Ultra does not appear in the audio section.

How to set up Roon to use my WiiM Pro

Roon is a music player that can connect to your WiiM Pro and play high-quality music. To play music with Roon, installing and connecting the Roon software to your WiiM Pro is necessary. Here are some steps: 1. Download the Roon software fr...

faq.wiimhome.com

According to the FAQ, the WiiM appears as a Roon Ready device in the audio section.
View attachment 19602

However, his Roon app does not show anything.
There is also no Roon Ready section.
View attachment 19603


The Mac and Ultra are connected to same network via Wi-Fi, he have tried rebooting the Ultra, Mac, and router, but still no resolution. Maybe something needs to be configured on the Mac side, I'm not sure.

What should do now?
Thank you in advance.

Has your friend used Roon before? If not I wouldn't start now

 

[Wiimer]

Has your friend used Roon before? If not I wouldn't start now

Yes, he's probably using Roon for the first time.
Is your proposal LMS?

 

[slartibartfast]

Yes, he's probably using Roon for the first time.
Is your proposal LMS?

Well it is free

 

[Samazar]

Well it is free

That's the same advice I was given but I rely mostly on streaming. My personal library is small.

 

[Axel_lesch]

Has your friend used Roon before? If not I wouldn't start now

I can't say that. 5 years ago I put together an Intel Nuc, Rock server for little money and have had no issues ever since.
I wouldn't get a Mac though.

 

[Wiimer]

This problem has been resolved.

It seems that it was due to the fact that the sharing settings on Mac were turned off.

Thanks to everyone who helped and to @Axel_lesch for the advice.

I glad to hear he is enjoying Ultra so much

 

[WiiM Team]

This problem has been resolved.

It seems that it was due to the fact that the sharing settings on Mac were turned off.

Thanks to everyone who helped and to @Axel_lesch for the advice.

I glad to hear he is enjoying Ultra so much

I can't say that. 5 years ago I put together an Intel Nuc, Rock server for little money and have had no issues ever since.
I wouldn't get a Mac though.

Hi Wiimer & Axel_lesch,

@Axel_lesch @Wiimer

Could you share the solution you used to resolve the disappearing issue on Roon? We would like to pass it along to other customers in case they encounter the same problem.