Ultra USB out not functioning

[Bill Mac]

Yup exactly! Very frustrating... I've tried rebooting both devices, unplugging the Ultra etc with no luck. Pretty crappy experience honestly for a new product.

Just as a thought is the Ultra on the latest firmware and is the WiiM app up to date? I had issues with the Ultra early on and it was corrected by updating to the most recent iOS app version. Do you have another device that you can try the USB input of the Pontus?

Yes true, but had I understood this issue ahead of time (time to stop trusting YT reviewers maybe?) I wouldn't have gone down this road. This issue has come up in other threads I'm seeing and I haven't run across any solution in all the time this item has been on the market. Sorry for the negativity, but I've spent what, 5 hours or so trying to solve this with no result so I'm a bit frustrated.

I've been where you are more times than I care to remember with audio gear. I spent quite a bit of time getting the Ultra setup to my liking. Some if not most of it was due to mistakes on my part and not having enough patience. The time spent was well worth the effort.

 

[fastricky]

Just as a thought is the Ultra on the latest firmware and is the WiiM app up to date? I had issues with the Ultra early on and it was corrected by updating to the most recent iOS app version. Do you have another device that you can try the USB input of the Pontus?

I've been where you are more times than I care to remember with audio gear. I spent quite a bit of time getting the Ultra setup to my liking. Some if not most of it was due to mistakes on my part and not having enough patience. The time spent was well worth the effort.

Appreciate the calming words Bill! Yes all is updated, regardless of plugging anything in, I can't understand why of all the outputs the USB is the only one muted out?

 

[Bill Mac]

Appreciate the calming words Bill! Yes all is updated, regardless of plugging anything in, I can't understand why of all the outputs the USB is the only one muted out?

If anyone that knows me saw that I was giving "calming word" advice they would be shocked! Not known for my patience or keeping my cool. When I had trouble setting up the Ultra for USB I just used coaxial. Then went back a few days later and sure enough the USB Output option was there.

 

[fastricky]

If anyone that knows me saw that I was giving "calming word" advice they would be shocked! Not known for my patience or keeping my cool. When I had trouble setting up the Ultra for USB I just used coaxial. Then went back a few days later and sure enough the USB Output option was there.

Haha, we can still grow up! ;-) OK I ordered a coax cable so hopefully that'll shake something right like it did for you thanks Bill.

 

[Bill Mac]

Haha, we can still grow up! ;-) OK I ordered a coax cable so hopefully that'll shake something right like it did for you thanks Bill.

I just use a regular quality RCA cable for any coaxial connections. I use Signal Cables for just about all of my cable needs. I haven't noticed any noise or sound quality issues when using Signal Cable's Analog Two cable.

Analog Two

 

[fastricky]

Well I found the solution, return the Wiim and go with a Lumen streamer.