Warranty

[Thebrenn1]

I suppose that is for the US. In Europe I think it has to be 2 years.

Yes I am in the USA.

 

[Burnside]

I suppose that is for the US. In Europe I think it has to be 2 years.

Maybe the EU, but not necessarily in the UK - see https://www.citizensadvice.org.uk/c...purchase/claim-using-a-warranty-or-guarantee/

In practice and in my experience, most gear tends to be a year’s guarantee and after that I guess you can try “fit for purpose” argument to push for a repair or replacement.

 

[slartibartfast]

Maybe the EU, but not necessarily in the UK - see https://www.citizensadvice.org.uk/c...purchase/claim-using-a-warranty-or-guarantee/

In practice and in my experience, most gear tends to be a year’s guarantee and after that I guess you can try “fit for purpose” argument to push for a repair or replacement.

Another "benefit" of Brexit

 

[DRC]

Another "benefit" of Brexit

Six years at Peter Tyson:

WiiM Ultra Streamer - Silver

The Wiim Ultra supports turntables, TVs, AV receivers, and more. The WiiM Ultra's 3.5-inch user-friendly touchscreen allows for easy control over your music and settings, ensuring a seamless interaction with your audio system.

petertyson.co.uk

What does that say about Brexit?

 

[slartibartfast]

Six years at Peter Tyson:

WiiM Ultra Streamer - Silver

The Wiim Ultra supports turntables, TVs, AV receivers, and more. The WiiM Ultra's 3.5-inch user-friendly touchscreen allows for easy control over your music and settings, ensuring a seamless interaction with your audio system.

petertyson.co.uk

What does that say about Brexit?

Wow, can't complain about that

 

[Aquarius]

Norway is outside EU, but here the goverment has stated that electronic items shall have a lifespan of minimum 5 years. So after the warranty from the manufacturer has gone out, the shop you bought it from has to step in and either fix, give you a new device or money back if it breakes down before those 5 years are gone.

 

[castalla]

Six years at Peter Tyson:

WiiM Ultra Streamer - Silver

The Wiim Ultra supports turntables, TVs, AV receivers, and more. The WiiM Ultra's 3.5-inch user-friendly touchscreen allows for easy control over your music and settings, ensuring a seamless interaction with your audio system.

petertyson.co.uk

What does that say about Brexit?

What are the T&C's? Just checked - seems 'above board'

 

[Burnside]

What are the T&C's?

Peter Tyson - Warranties

Peter Tyson Audio Visual Online - Hi-Fi and AV retailers.

petertyson.co.uk

and

Peter Tyson - Customer Service and Returns Policy

Peter Tyson Audio Visual Online - Hi-Fi and AV retailers.

petertyson.co.uk

 

[keiron99]

Does one need to register online for the warranty (in the UK)? I have searched but cannot find a facility to do so.

 

[Burnside]

Does one need to register online for the warranty (in the UK)? I have searched but cannot find a facility to do so.

No. Any issue, refer back to your retailer.

 

[cooky560]

Consumer Rights Act 2015 - Explanatory Notes

www.legislation.gov.uk

Arguably people in the UK have a warranty right for 6 years...

Back on topic, this a forum for a community that enjoys WiiM products, it's not here to provide customer service, please treat it as such.

 

[Burnside]

Consumer Rights Act 2015 - Explanatory Notes

www.legislation.gov.uk

Arguably people in the UK have a warranty right for 6 years...

Yeah, but the last part of that is important when “reasonableness” applies - I don’t think if you paid a relatively small amount for something and it failed after five years that you should expect it to be repaired or replaced, whereas if you had paid several grand, you might. Current WiiM gear might fall into the first category…