Wiim Amp Ultra hard rebooted

[StormyC93]

I recently picked up a new Wiim Amp Ultra and have been enjoying it so far. I have a pair of Polk ES15 speakers connected along with my computer through a optical cable and a Ethernet cable. The Amp Ultra is plugged into a power strip which then goes into a battery backup. Today while it was on the optical input but not being used, the Amp Ultra hard rebooted. And I'm fairly sure I heard a popping noise. It seemed to have lost power temporarily because it bugged out with the screen and play button light flickering. It booted back up normally but wanted me to set it up again until it registered an Ethernet connection which brought back my setup. This was very strange and worrying. I contacted Wiim support but I know if may be a while before I get an answer. Should I have Amazon replace it since it's still within its 30 day return window?

 

[Mr Ee]

Welcome.

They do reboot themselves occasionally (every few days). It could have just been that.
As for the very faint pop, that's not uncommon either. Both my amp pro and amp ultra do it.

 

[StormyC93]

Welcome.

They do reboot themselves occasionally (every few days). It could have just been that.
As for the very faint pop, that's not uncommon either. Both my amp pro and amp ultra do it.

I should say, I think the pop was directly from the unit and not the speakers. And I guess a reboot isn't the right word for it. It was like a sudden and catastrophic loss of power and made the entire unit freak out.

 

[Mr Ee]

Yeah, you should have
Not had a unit pop!

 

[WiiM Support]

I recently picked up a new Wiim Amp Ultra and have been enjoying it so far. I have a pair of Polk ES15 speakers connected along with my computer through a optical cable and a Ethernet cable. The Amp Ultra is plugged into a power strip which then goes into a battery backup. Today while it was on the optical input but not being used, the Amp Ultra hard rebooted. And I'm fairly sure I heard a popping noise. It seemed to have lost power temporarily because it bugged out with the screen and play button light flickering. It booted back up normally but wanted me to set it up again until it registered an Ethernet connection which brought back my setup. This was very strange and worrying. I contacted Wiim support but I know if may be a while before I get an answer. Should I have Amazon replace it since it's still within its 30 day return window?

Hi StormyC93,

The Amp Ultra automatically reboots every three days to perform routine housekeeping. During this brief process, the screen will turn off momentarily, and the play button may flicker—this is expected behavior.
If you’d like us to double-check your device to ensure everything is working properly, please send a feedback ticket via the WiiM Home App. We appreciate your continued support and patience!

 

[slartibartfast]

I should say, I think the pop was directly from the unit and not the speakers. And I guess a reboot isn't the right word for it. It was like a sudden and catastrophic loss of power and made the entire unit freak out.

What time did this happen? I would expect an automatic reboot to happen overnight.

 

[dominikz]

Hi StormyC93,

The Amp Ultra automatically reboots every three days to perform routine housekeeping. During this brief process, the screen will turn off momentarily, and the play button may flicker—this is expected behavior.
If you’d like us to double-check your device to ensure everything is working properly, please send a feedback ticket via the WiiM Home App. We appreciate your continued support and patience!

Does the periodic reboot happen even when the device is in use and playing back media?
If so that seems like a suboptimal implementation.
Is there at least any warning for the user?

Wouldn't it make more sense to postpone the reboot at least until playback is paused; or even better, until next time the unit goes into standby?