Wiim Amp volume locked

[Matt_Holland]

Hi all,

The volume control in Wiim home is locked for my Wiim amp. This has never happened before today. Any ideas?
I have raised a support ticket, but thought I'd also try the community. I've also searched the internet and nothing comes up...

 

[slartibartfast]

Hi all,

The volume control in Wiim home is locked for my Wiim amp. This has never happened before today. Any ideas?
I have raised a support ticket, but thought I'd also try the community. I've also searched the internet and nothing comes up...

View attachment 12718

View attachment 12719

I wouldn't know how to do that if I wanted to.

 

[Matt_Holland]

I wouldn't know how to do that if I wanted to.

There isn't an option in the app that lets you select fixed volume for the Amp. For the Pro/Pro+/Ultra, yes because that makes sense.

Thanks for your helpful comment though

 

[slartibartfast]

There isn't an option in the app that lets you select fixed volume for the Amp. For the Pro/Pro+/Ultra, yes because that makes sense.

Thanks for your helpful comment though

How about the universal IT fix of turn it off and on again

 

[Matt_Holland]

How about the universal IT fix of turn it off and on again

I have tried the following, all made no difference:
Reboot amp from app
Hard reset amp
Un-install/re-install Home app
Adjust volume using HDMI CEC
Adjust volume using physical control on front of device
Swearing out loud

 

[slartibartfast]

I have tried the following, all made no difference:
Reboot amp from app
Hard reset amp
Un-install/re-install Home app
Adjust volume using HDMI CEC
Adjust volume using physical control on front of device
Swearing out loud

I would send feedback through the app then

 

[Wiimer]

I have tried the following, all made no difference:
Reboot amp from app
Hard reset amp
Un-install/re-install Home app
Adjust volume using HDMI CEC
Adjust volume using physical control on front of device
Swearing out loud

So, is there sound coming out of the speakers?
I've never seen a padlock before either.

 

[Matt_Holland]

I would send feedback through the app then

See OP

 

[Matt_Holland]

So, is there sound coming out of the speakers?
I've never seen a padlock before either.

Yes, apart from volume being locked, it's working as normal.

 

[Wiimer]

Yes, apart from volume being locked, it's working as normal.

I don't see the remote icon on the device card, are you not using a remote?

If you are using a remote, please check to see if it is paired correctly.

 

[Matt_Holland]

I don't see the remote icon on the device card, are you not using a remote?

If you are using a remote, please check to see if it is paired correctly.

I'm having trouble pairing it, but I have hardly ever used the remote. Why would the remote have anything to do with this?
I'll keep trying though just to ruel it out. Thanks.

 

[Matt_Holland]

I don't see the remote icon on the device card, are you not using a remote?

If you are using a remote, please check to see if it is paired correctly.

Remote paired. Volume is still locked.

 

[Matt_Holland]

FIXED

I had to restore factory settings.

Very strange.

 

[onlyoneme]

I wouldn't know how to do that if I wanted to.

It can be done with a windows app.

 

[Matt_Holland]

Is there any possibility that this happened because I tried the beta version of the home app for Mac?

 

[harkpabst]

It can be done with a windows app.

That's exactly what I thought, but couldn't test until now. However, the Windows version not only locks the volume when using the toggle switch, it also sets the level to 100%. This is not necessarily the case with the MacOS version, so ...

Is there any possibility that this happened because I tried the beta version of the home app for Mac?

... it's well possible.

If you are brave enough, try it again. It shouldn't be a problem to reset the toggle switch, just in case.

 

[onlyoneme]

Is there any possibility that this happened because I tried the beta version of the home app for Mac?

I'm pretty sure that it could be possible.

 

[Fernandodelae]

Is there any possibility that this happened because I tried the beta version of the home app for Mac?

Nope, I have the same Mac OS version and never had any issues with it.

Sometimes there can be random issues, ej my WiiM Amp last week auto reset itself to factory settings.. had to configure it all over again.

 

[harkpabst]

Nope, I have the same Mac OS version and never had any issues with it.

Did you happen to notice the fixed output volume toggle switch?

 

[Fernandodelae]

Did you happen to notice the fixed output volume toggle switch?

No, that never appeared.