WiiM Help Center Highlights - Feb 2025

Lots of great updates have come to the WiiM Help center this month and we'd like to highlight them here for you all. Find out some of the newest features for devices, maybe you'll learn about a use case that's just right for you, or find a solution to a problem you've had in the past!
Help Center Highlights - Feb.png

Device Features & Audio Configurations

App/Software Usage​


Troubleshooting and Guides​

We've put out a lot of new troubleshooting guides for things that we've seen come up in the past to add to our list of resources. Make sure to share them around if you see anyone having an issue they'll help with!
 
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Hi @RyanWithWiiM,

Great job!
I appreciate that you take your work very earnestly 😄.

One question: is it possible to play the presets with the WiiM Remote voice control? I could not do it in Japanese.

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...Can someone please confirm that it works in English?
(My English is not understood by WiiM...😂)
 
No, doesn’t work in English either. When I asked about these a few months ago, strangely I was told they were just examples of what you might ask but they wouldn’t work…
Little lose heart.. But thanks.

I hope (slightly) that this will be possible with 2nd Remote 😅.
 
Hi @RyanWithWiiM,

Great job!
I appreciate that you take your work very earnestly 😄.

One question: is it possible to play the presets with the WiiM Remote voice control? I could not do it in Japanese.

View attachment 17820


...Can someone please confirm that it works in English?
(My English is not understood by WiiM...😂)
My English is not understood either. Always just get: "I'm not quite sure how I can help you with that" no matter what command I try using the remote.
 
My English is not understood either. Always just get: "I'm not quite sure how I can help you with that" no matter what command I try using the remote.
I've never seen such cold shoulder.
Please treat the remote gently 😂.
 
The actual response 6 months ago was “Currently, Alexa supports switching the input to HDMI. If you switch to USB input, you still need to play manually, so it is not supported. Phono input is also not available at this time. Please note that the example at the end of the FAQ is for demonstration purposes only, and features like EQ and presets are not currently supported.”

This unfortunately contradicted what was said a year ago:” Furthermore, we're excited to share that the integration of Alexa commands for running Presets is on our development roadmap. This feature is currently in our to-do list, and we are working diligently to bring it to you. Please stay tuned for future updates on this enhancement.”

So who knows…
 
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