Wiim Pro - app keeps wanting to configure

[jaguar237]

I have a Wiim pro. Connected via Ethernet, been configured by Wiim app, coax out to a dac. Works great.

Problem is that every time I start the Wiim app it searches for my device, finds it, and wants to configure it again. But if I tell it to continue it stays in an endless loop of wanting to configure.

I have deleted and reinstalled the app, same issue

Any ideas?

Thank you!!

 

[Brantome]

Try rebooting your Wiim device and see if that helps

Edit: and your router…

 

[jaguar237]

Just tried the device reboot. Same issue remains. App keeps trying to configure the Pro again when app is restarted.

 

[Wiimer]

Just tried the device reboot. Same issue remains. App keeps trying to configure the Pro again when app is restarted.

Can you post an app screen?
Thank you.

 

[Brantome]

Can you post an app screen?
Thank you.

Maybe your memory is better than mine (and it’s time for me to finally turn in) but didn’t we have a slate of these types of errors way back at the start? Was there some specific order of actions or a routine that broke them out of such a loop? I’ll check back in the morning

 

[jaguar237]

Here you go.

 

[Wiimer]

Here you go.

Thank you.
I wanted to know exactly what screen you were looking at.
And there is something wrong with the screen of your WiiM app.

So I reset my mini and captured the image below.
You can see that your screen and mine are a little different.

Your screen appears to ask you to continue with the Ethernet settings on your WiiM. I don't know how to fix it, but you can try a Wi-Fi connection after unplugging the WiiM LAN cable.

@Brantome ,
What are your thoughts on "Start to Configure"?
I don't remember seeing this.

 

[Wiimer]

@jaguar237,

Sorry, but when I set up WiiM with the LAN cable connected, I found the same problem as you.

As mentioned earlier, do not connect a LAN cable to the WiiM, but set it up with WI-FI.

1, Unplug the LAN cable
2, Factory reset WiiM
3, Add a device in the WiiM app
4, Setup
5, Connect the LAN cable

 

[Mr Ee]

@jaguar237,

Sorry, but when I set up WiiM with the LAN cable connected, I found the same problem as you.

As mentioned earlier, do not connect a LAN cable to the WiiM, but set it up with WI-FI.

1, Unplug the LAN cable
2, Factory reset WiiM
3, Add a device in the WiiM app
4, Setup
5, Connect the LAN cable

Does it make any difference if you disable wifi?

I'm 99% sure I just plugged in the lan cable for my most recent pro when I first got it, and didn't have this issue.

 

[Wiimer]

Does it make any difference if you disable wifi?

I'm 99% sure I just plugged in the lan cable for my most recent pro when I first got it, and didn't have this issue.

After setting up my WiiM pro with this step, I disabled Wi-Fi in WHA. No problems so far.

I don't recall experiencing this problem in the past either.

@Brantome may know what it is, but he needs to get enough sleep.

 

[jaguar237]

As of now I have reset the pro, started it up again via wifi only and everything is fine. I haven't tried plugging ethernet back in yet and turning off wifi. Might give that a try tomorrow. For now just enjoying good sound and operation on wifi.

 

[teck]

Thank you.
I wanted to know exactly what screen you were looking at.
And there is something wrong with the screen of your WiiM app.

So I reset my mini and captured the image below.
You can see that your screen and mine are a little different.

Your screen appears to ask you to continue with the Ethernet settings on your WiiM. I don't know how to fix it, but you can try a Wi-Fi connection after unplugging the WiiM LAN cable.

@Brantome ,
What are your thoughts on "Start to Configure"?
I don't remember seeing this.

View attachment 3504

Same issue I have been having. Everything works perfectly but this annoying screen pops up every time I open the app.

 

[Wiimer]

Same issue I have been having. Everything works perfectly but this annoying screen pops up every time I open the app.

Hi,
This thread is very old and I don't know if it will solve the problem you are having. If you have tried the general troubleshooting and it does not resolve the issue, please submit a ticket through the feedback section of the WiiM app right after the popup appears. A device log will be sent to support team.


Troubleshooting:

• Reboot the WiiM device
• Reboot the router
• Reboot the phone
• Reinstall the WiiM app
• Check LAN cable connection
• Replace LAN cable

If there is a repeater or hub between the router and the WiiM, please connect the WiiM directly to the router to check its operation. also if the WiiM is far away from the router, place it near the router to see if the problem is resolved.