Wiim Ultra Issue: songs going into a loop

[Vignus]

I have a very annoying issue with the Wiim Ultra. I opened a ticket with support, but no one has replied to me yet, other then saying "we've brought this issue to our tech team...". This was a few days ago, but haven't heard since.

Set-up: I play my music through a Synology NAS. Ultra and NAS are connected to my router with a cable and my music is FLAC or WAV. I have used several streamers bebore (Cambridge, Node) and never encountered this issue. I don't think it's a network or NAS issue.

The issue: sometimes a song I play goes into a loop: it plays the first 4 seconds (always the first 4 seconds) and then it starts again and goes into a loop again. The only way to stop this behaviour is to restart the Ultra. It's happens randomly (every 2-3 days) and with any song/song format. There seem to be no consistent thread in this issue, and I can't reproduce it. There's no specific song that causes the issue.

My listening habits: I use playlists and search a lot, and I fiddle with PEQ a lot. I wonder if these actions can put too much stress on the Ultra? Just a thought.

Has anyone come across this problem, have you been able to solve it or do you have any hints?

 

[Wiimer]

My listening habits: I use playlists and search a lot, and I fiddle with PEQ a lot. I wonder if these actions can put too much stress on the Ultra? Just a thought.

I have never encountered such a problem, but I think it is possible that the WiiM app is overloaded. You might try deleting the app cache and restarting it periodically to see if the problem goes away.

Btw, which phone are you using?

 

[Vignus]

I have never encountered such a problem, but I think it is possible that the WiiM app is overloaded. You might try deleting the app cache and restarting it periodically to see if the problem goes away.

Btw, which phone are you using?

I'm using a Honor Android phone, but the issue remains even with a Lenovo tablet

 

[Burnside]

What server software are you using on the Synology NAS? Its own media server or simply SMB? Have you tried something like Minimserver to see if that suffers the same issue?

In terms of WiiM’s response, I would take that it has been passed to the tech team for a fix but that they don’t yet have a fix date.

 

[WiiM Team]

I have a very annoying issue with the Wiim Ultra. I opened a ticket with support, but no one has replied to me yet, other then saying "we've brought this issue to our tech team...". This was a few days ago, but haven't heard since.

Set-up: I play my music through a Synology NAS. Ultra and NAS are connected to my router with a cable and my music is FLAC or WAV. I have used several streamers bebore (Cambridge, Node) and never encountered this issue. I don't think it's a network or NAS issue.

The issue: sometimes a song I play goes into a loop: it plays the first 4 seconds (always the first 4 seconds) and then it starts again and goes into a loop again. The only way to stop this behaviour is to restart the Ultra. It's happens randomly (every 2-3 days) and with any song/song format. There seem to be no consistent thread in this issue, and I can't reproduce it. There's no specific song that causes the issue.

My listening habits: I use playlists and search a lot, and I fiddle with PEQ a lot. I wonder if these actions can put too much stress on the Ultra? Just a thought.

Has anyone come across this problem, have you been able to solve it or do you have any hints?

Hi Vignus,

Sorry for the inconvenience caused! I will ask our team to check this issue promptly and will forward the updates to you in your tickets.

 

[Vignus]

What server software are you using on the Synology NAS? Its own media server or simply SMB? Have you tried something like Minimserver to see if that suffers the same issue?

I'm using Asset UPnP, which I have always used without having this issue with several network players

 

[Vignus]

Hi Vignus,

Sorry for the inconvenience caused! I will ask our team to check this issue promptly and will forward the updates to you in your tickets.

Thank you

 

[sNc]

sometimes a song I play goes into a loop: it plays the first 4 seconds (always the first 4 seconds) and then it starts again and goes into a loop again

It happened only once after the previous FW update.

 

[Vignus]

It happened only once after the previous FW update.

Ahhh, I'm not the only one then... Thank for the feedback