Wiim Ultra radio services not working

[Joram]

Hello, i am having trouble with the radio stations playback on my Wiim Ultra, it only plays a shorylt loop of sound, regardless what station or service (Tuneln, Radio Paradise etc). Rebooted Wiim device, router, etc but to no avail. What am i missing?

 

[Joram]

Hello, i am having trouble with the radio stations playback on my Wiim Ultra, it only plays a shorylt loop of sound, regardless what station or service (Tuneln, Radio Paradise etc). Rebooted Wiim device, router, etc but to no avail. What am i missing?

Factory Reset and reprogramming the stations did it, thanks to Ronny for advice!

 

[harkpabst]

@Ronnie D, please answer to this thread so I can pick your post as the solution.

 

[Ronnie D]

@Ronnie D, please answer to this thread so I can pick your post as the solution.

Ok sorry, we tried all the following before factory resetting the device
A power cycle. (Unplugging the ultra from the power supply for a couple of mins)
Running Radio Paradise directly from the WHA
Deleting any presets for any radio stations
Finally a factory reset fixed it.
Note :If you are going to factory reset your device it is a good idea to take screenshots of your important settings.

 

[Ronnie D]

Could the next person that runs into this issue please try reverting to the previous firmware version and back again and see if this solves the issue.
( now that the feature is becoming available)
You will find this ability in the wiim home app under Settings - device info - join beta testing - revert to previous version.
This would be better than a factory reset if it works.
Please report back if you try it
Many Thanks
Ronnie D

 

[WiiM Team]

Hello, i am having trouble with the radio stations playback on my Wiim Ultra, it only plays a shorylt loop of sound, regardless what station or service (Tuneln, Radio Paradise etc). Rebooted Wiim device, router, etc but to no avail. What am i missing?

Hi @Joram

Sorry for the inconvenience!
Please help us investigate this issue by sending feedback through the WiiM Home app: go to the More tab and tap Feedback. Our engineers will look into it promptly once received.

 

[slartibartfast]

Hi @Joram

Sorry for the inconvenience!
Please help us investigate this issue by sending feedback through the WiiM Home app: go to the More tab and tap Feedback. Our engineers will look into it promptly once received.

The issue is reported fixed in this post

J

Post in thread 'Wiim Ultra radio services not working'

Aug 10, 2025

Hello, i am having trouble with the radio stations playback on my Wiim Ultra, it only plays a shorylt loop of sound, regardless what station or service (Tuneln, Radio Paradise etc). Rebooted Wiim device, router, etc but to no avail. What am i missing?

Factory Reset and reprogramming the stations did it, thanks to Ronny for advice!

• Joram

• 

 

[janjac]

Note :If you are going to factory reset your device it is a good idea to take screenshots of your important settings.

Hello all !

Once more it seems that a settings backup is THE must-have feature.
It would be easier (and a lot more rational (pro?)) to reset and correctly restore settings than to screenshot which is not a way to do a backup (whatever subject concerne by the backup).

Regards
JJ

 

[Machiavelli]

having a settings backup routine might not be so cute in marketing than having 'room fit'.

 

[hgo58]

The issue is reported fixed in this post

J

Post in thread 'Wiim Ultra radio services not working'

Aug 10, 2025

Hello, i am having trouble with the radio stations playback on my Wiim Ultra, it only plays a shorylt loop of sound, regardless what station or service (Tuneln, Radio Paradise etc). Rebooted Wiim device, router, etc but to no avail. What am i missing?

Factory Reset and reprogramming the stations did it, thanks to Ronny for advice!

• Joram

• 

I still think @WiiM Team will have to have a look at this. Something is wrong with the software if you get this kind of issues and only a factory reset can fix it.

Probably some uninitialized variables?

 

[slartibartfast]

I still think @WiiM Team will have to have a look at this. Something is wrong with the software if you get this kind of issues and only a factory reset can fix it.

Probably some uninitialized variables?

Maybe but sending feedback now after the factory reset probably won't help.

 

[harkpabst]

At least we have a working solution in this particular case and an alternative plan in case somebody else experiences a similar problem.