StevensNJD4
Member
- Joined
- Jan 17, 2024
- Messages
- 16
Hello WiiM Team and Community,
I'm facing a challenge with my WiiM Amp, which shuts off unexpectedly during use, specifically when connected via optical input. This seems tied to how the amp's smart audio check feature interprets the audio input from my mouse clicker emulation software. The software produces a brief, yet clearly audible "tick" sound with each click, a crucial feedback mechanism given my reliance on accessibility tools.
Despite initial productive exchanges with support, where I detailed the issue and confirmed settings like the disabled auto-sensing feature, there has been a disappointing lapse in communication. The situation has become more pressing following a recent update that further sensitizes the amp to these brief audio inputs, leading to more frequent shutdowns. Here's an example which I included in the ticket
This lack of ongoing dialogue contrasts sharply with the initially positive support experience, leaving me in search of a resolution. I'm looking for advice or adjustments to the amp's sensitivity settings that can account for the unique nature of the audio signals produced by my accessibility software.
Appreciate any guidance or suggestions you might offer to help address this.
I'm facing a challenge with my WiiM Amp, which shuts off unexpectedly during use, specifically when connected via optical input. This seems tied to how the amp's smart audio check feature interprets the audio input from my mouse clicker emulation software. The software produces a brief, yet clearly audible "tick" sound with each click, a crucial feedback mechanism given my reliance on accessibility tools.
Despite initial productive exchanges with support, where I detailed the issue and confirmed settings like the disabled auto-sensing feature, there has been a disappointing lapse in communication. The situation has become more pressing following a recent update that further sensitizes the amp to these brief audio inputs, leading to more frequent shutdowns. Here's an example which I included in the ticket
This lack of ongoing dialogue contrasts sharply with the initially positive support experience, leaving me in search of a resolution. I'm looking for advice or adjustments to the amp's sensitivity settings that can account for the unique nature of the audio signals produced by my accessibility software.
Appreciate any guidance or suggestions you might offer to help address this.
