Between Amazon and WiiM I believe you will end up with a satisfactory resolution.
It actually was a little bit of a challenge.
One week after I received my Pro+, after evenings being frustrated trying to get it to connect or reconnect to wifi, I was ready to send it back. I contacted Amazon about returning it. "Not returnable" I was told. I've never been told that by Amazon. The agent offered a full refund WITHOUT returning it. That happens quite often--but rarely for anything costing more than $20. I still objected because I bought the thing on a special sale and saved $33. If I ordered a replacement it would be at full price.
I was sent a link for ordering the replacement but it was for the Pro...not the Pro+. The agent insisted it was the same unit. I tried to find the Pro+ and it was gone from Amazon. It didn't say "out of stock" ... It was just gone.
I assumed that's why I was getting the unusual responses from customer service. I decided to keep my defective unit and hope they get restocked, then try again for an 'even exchange'. I didn't need to wait long. The next day the Plus was again available so I again opened a chat with customer service.
Very different story this time. A Pro Plus was immediately shipped and I had 3 weeks left of my return period to send back the 'old' unit, by dropping it off at a UPS store or Whole Foods.
The new one arrived Saturday & I installed it tonight. Setup went smoothly and at no time during my evening of switching streams & inputs did it lose Wi-Fi connection. It behaved perfectly.
Amazon had me worried for a few hours but they came thru.
