Can't connect to wi-fi and can't factory reset

[wickedlemon]

So I've owned this thing about a week now. Today it's constantly blinking green/white so it's not connecting to the network. I've tried holding the play button for 10 seconds to factory reset it, but it does nothing. The app is unable to connect.

While I'm sorting out my return with Amazon does anyone have any suggestions to try before I give up? Is there a trick I don't know about or did I just get a duff one?

 

[Maurizio]

You could try to unplug it and leave it unplugged almost 1 min.
After that restart trying to connect or reset

 

[MrSoul4470]

Is it connected with a LAN cable? If WLAN then try using a cable.

 

[wickedlemon]

You could try to unplug it and leave it unplugged almost 1 min.
After that restart trying to connect or reset

Just plugged it back in after being off for the last hour. Still just goes to green/white blinking and holding play doesn't force a reset.

 

[wickedlemon]

Is it connected with a LAN cable? If WLAN then try using a cable.

It's not a pro so wi-fi only.

 

[Brantome]

Have you tried rebooting your router too?

 

[wickedlemon]

Have you tried rebooting your router too?

Tried that today. Still nothing.

 

[Witterings]

You sure it's close enough to the WiFi point .... I recently setup 2 new WiiM Pros, one connected from a reasonable distance, the other just wouldn't connect (thought I had a faulty unit) until I moved it right next to the access point ... after doing the setpup I've been able to take it and plug it in further away.
Hold the reset button for more like 20 seconds just to make sure.

Check you've got bluetooth and location services enabled on the device you're using for setup.

Check you haven't got it registered on Amazon Alexa and deregister if you have.

I don't know what caused it but one of my mini's, I changed the name, at some stage the old name appeared in the WiiM App and asked me if I wanted to forget this device and it hasn't happened since .... maybe it's confused seeeing it as still connected.