Constant play/pause

[SoFluffy]

My Ultra is having an issue where the Play/Pause button is being triggered by itself. When trying to stream a 3 minute song, it will do this 30-40 times. Even if not playing music, I can see the LED on the Play/Pause button lighting up as if the button is being pushed. I have hard rebooted but have not attempted a factory reset yet. The Ultra is on the latest official firmware. Ticket has been opened. Has anyone else experienced this?

The funny thing is that I think I haven’t ever pushed that button except for maybe the day I unboxed it. Video attached.

 

[Wiimer]

My Ultra is having an issue where the Play/Pause button is being triggered by itself. When trying to stream a 3 minute song, it will do this 30-40 times. Even if not playing music, I can see the LED on the Play/Pause button lighting up as if the button is being pushed.

When the issue occurs, does the LED on the volume knob dim or brighten slightly? (From your description, I guess it does.)

If the LED brightness remains unchanged, the problem is likely occurring on the screen. If the brightness does change, it may be due to some error causing the play button on the volume knob (or remote) to remain pressed.


In the former case:
Clean the screen, unplug the power cable, and leave it disconnected for at least ten minutes. (Though unlikely, discharging the unit might resolve it.)

In the latter case:
Attempt to re-pair the remote. Also, check the remote's battery level and try replacing the batteries with new ones.

If the issue not solved, please await a response from our support team. Should you attempt a factory reset, please save screenshots of the EQ settings and other relevant screens to facilitate recovery.