Firmware regression testing

[jamster]

I have noticed a tendency to introduce new bugs whilst trying to fix existing ones.

In the past few weeks

- Qobuz Connect was broken by a firmware update (phantom playing when using a USB Dac)

- HDMI Arc - which has worked perfectly since I bought the device - is now unstable to the point that it mostly doesn’t work on my LG G4. Ironically, that firmware update boasted “improved stability” for HDMI Arc.

This is a very poor user experience. I hope there will be a refund option if stability cannot be improved as it’s not possible to enjoy the devices if they keep getting broken by forced, automatic firmware updates.

 

[Krabin]

If you haven't, make a feedback ticket in the app ofc. Try turning off eArc in ur lg settings because I faintly remember seeing that reccomended before.

I haven't had any problems introduced by updates (*knocks on wood*), but I and most consumers who care agree that devices should have a manual update option.

My LG B4 oled tv has it, and I thank the Lord because those updates are scary and have to be researched before installing. The WIIM updates are less scary because there isn't something like an expensive oled panel involved, and nobody's device has been bricked yet (we probably would've heard of it), but it would still be nice to have the option to turn off auto updates and manually update.

 

[WiiM Support]

I have noticed a tendency to introduce new bugs whilst trying to fix existing ones.

In the past few weeks

- Qobuz Connect was broken by a firmware update (phantom playing when using a USB Dac)

- HDMI Arc - which has worked perfectly since I bought the device - is now unstable to the point that it mostly doesn’t work on my LG G4. Ironically, that firmware update boasted “improved stability” for HDMI Arc.

This is a very poor user experience. I hope there will be a refund option if stability cannot be improved as it’s not possible to enjoy the devices if they keep getting broken by forced, automatic firmware updates.

Hi jamster,

We're sorry for the inconvenience. Please send us a feedback ticket so we can troubleshoot these two issues for you immediately. We'll certainly improve our regression test procedure to minimize the problems caused by the App and firmware updates. Thank you again for your continued patience and support!

 

[dtc]

Hi jamster,

We're sorry for the inconvenience. Please send us a feedback ticket so we can troubleshoot these two issues for you immediately. We'll certainly improve our regression test procedure to minimize the problems caused by the App and firmware updates. Thank you again for your continued patience and support!

I think you should also consider an option for the user to choose if they want to upgrade and also to remove an upgrade if it causes problems. In my case, very few of the updates are relevant to me, so why should I have an automatic upgrade forced on me? I would like users to be able to update as they wish.

 

[jamster]

Agree, although removing this update would re-introduce the Qobuz Connect bug, which I didn't realise was a bug with WiiM anyway (I blamed Qobuz) as it wasn't reported on the forums. A "Known-Issues" page would also be useful and in-line with industry practice.

WiiM is fast becoming Sonos. Botched firmware pgrades on an unstable platform. Hope they fix it soon.

 

[Danny Linguini]

I understand that issues like this can be frustrating, but comparing it to the universally panned Sonos botch is a bit of a stretch. Do you have any idea what regression testing something like this entails? There are virtually unlimited combinations of gear brands and models that people will (try to) connect to this hardware in every different way, multiplied by every feature and function within the hardware itself. Considering the very few complaints about things breaking, at least that I’ve seen, we’ve got a good long way to go before we’re approaching Sonos territory.