JW010: 1 Ultra out of 8 keeps showing disconnected?

[Zphvrq]

JW010: One unit shows up missing, none of the other 7 units have exhibited this behavior. This is a wireless unit, but I have 4 other wireless and 3 other wired. Only this one unit is failing to stay connected?
I assume you would like me to return this this AUDIO ADVICE the dealer I purchased this from but I wondered if you had logs or something that you can access for understanding why?

Note that it was working all day, then tonight after not playing music for several hours it just disconnects. The other units were paused for the exactly same time, but are still showing active, correctly.

Thanks
Jeff

 

[WiiM Support]

JW010: One unit shows up missing, none of the other 7 units have exhibited this behavior. This is a wireless unit, but I have 4 other wireless and 3 other wired. Only this one unit is failing to stay connected?
I assume you would like me to return this this AUDIO ADVICE the dealer I purchased this from but I wondered if you had logs or something that you can access for understanding why?

Note that it was working all day, then tonight after not playing music for several hours it just disconnects. The other units were paused for the exactly same time, but are still showing active, correctly.

Thanks
Jeff

Hi Jeff,

Can you please go to the WiiM Home App and send us a feedback ticket by selecting the 'Settings' tab > 'Feedback'? We'll look at this issue immediately. Thank you!