Lines on ultra display

[Swan55]

Hello,

Our Ultra arrived earlier in December.

There are two lines displayed on our screen and we'd appreciate your advice.

Please see the enclosed photograph below :-

1. a horizontal green line towards the top of the display which is always there. Can it be turned off ?

2. a thin vertical line near the right hand side of the display, which is also ever present and looks to me like a faulty screen ? Your thoughts please.

thanks in advance

 

[Burnside]

Try switching it off and back on again to see if that helps.

However, it does look like a faulty screen so I'd contact your retailer and pursue a repair or a replacement. Dropping a line to WiiM via the more/ feedback section in the app detailing the fault (include your screenshot) along with details of your purchase won't do any harm either

 

[Swan55]

Try switching it off and back on again to see if that helps.

However, it does look like a faulty screen so I'd contact your retailer and pursue a repair or a replacement. Dropping a line to WiiM via the more/ feedback section in the app detailing the fault (include your screenshot) along with details of your purchase won't do any harm either

Thanks Burnside,

Is the horizontal green line also a 'fault' or is it a normal 'feature' ? thx

 

[Burnside]

Thanks Burnside,

Is the horizontal green line also a 'fault' or is it a normal 'feature' ? thx

I don't see either line on my Ultra touchscreen

 

[Swan55]

Interesting, and many thanks.

As an aside, when an image is displayed on the screen, does it ever 'fill' the display space ?
The only images i've ever seen (album art or radio station graphics) only seem to fit the middle bit, leaving a blank area on both sides.

 

[hgo58]

when an image is displayed on the screen, does it ever 'fill' the display space ?
The only images i've ever seen (album art or radio station graphics) only seem to fit the middle bit, leaving a blank area on both sides.

It depends on the image dimensions and what you have configured for the Playback Screen.

 

[Burnside]

Interesting, and many thanks.

As an aside, when an image is displayed on the screen, does it ever 'fill' the display space ?
The only images i've ever seen (album art or radio station graphics) only seem to fit the middle bit, leaving a blank area on both sides.

Typical result since the album art is generally square and the screen is a landscape rectangle. If it expanded the album art to fill the screen it would either be distorted or cropped, neither of which would be desireable I'd say