Media Server connection issue

[Mensky]

Hi,
I set up Music Server in my Synology NAS to play local file. Music Share was able to connect to it and play albums. However, subsequent access fails. Music Share just keep searching. I have the Server up and running and yet the search continues and wont stop.
Is there a solution to this? Tried searching the forum and couldn’t find a thread that has clear answer. Would appreciate any input. Thanks.

 

[Mensky]

Maybe a network issue? I have Synology Media Server, Minimserver and AssetUPNP all set up on my old Synology DS213j without issue.

Have you tried reducing the SSDP advertisement interval as mentioned in this thread down from its default of 920 to say half of that?

https://forum.wiimhome.com/threads/problem-with-dlna-ad-synology-nas-home-music-share.260/post-2890

Yes, I did. It did not solve the issue. Thanks

 

[Mensky]

Thank you for the responses and many suggestions. After several hours of researching and testing spanning a couple days, here’s what i know so far:
- stopping & starting Media Server seem to work, but loses the link to my files again
- same as above, restarting the Synology server seem to work at times
- I had to restart Wiim each time I do the above
- when working, Wiim and can see my NAS, Media Server, my albums, and play tracks; when it loses the link, Wiim is unable to show the album tracks
- mConnect behaves the same way as Wiim above, but it shows Minim Server too; it can track both on my iPad and the Wiim Pro (it was a pleasant surprise but unfortunately the link also at times is cut off)
- also, I installedSynology DS Audio in my iPad and works perfectly playing tracks on my iPad; unfortunatelly unlike ,Connect it has no function to redirect the playback to Wiim Pro
- from these observations, it appears problem is with connectivity and the NAS, based on the behaviour of the Wiim and mConnects apps
- so my course of action is investigate further the network/NAS side, and in the meantime revert to my original PC/Audirvāna set up

again many thanks to all.

 

[Brantome]

Strange. I haven’t used DS Audio on my iPad for a while, but when I opened it, I got this pop up screen with loads of players it can see - I’m bemused as to why you can’t even see the WiiM devices as airplay targets, never mind DLNA/UPNP. You should be able to bring up a similar list from the casting icon I’ve circled in red.

Edit: check you’re connecting to your NAS over your local network, not via the internet.

 

[simbun]

Thank you for the responses and many suggestions. After several hours of researching and testing spanning a couple days, here’s what i know so far:
- stopping & starting Media Server seem to work, but loses the link to my files again
- same as above, restarting the Synology server seem to work at times
- I had to restart Wiim each time I do the above
- when working, Wiim and can see my NAS, Media Server, my albums, and play tracks; when it loses the link, Wiim is unable to show the album tracks
- mConnect behaves the same way as Wiim above, but it shows Minim Server too; it can track both on my iPad and the Wiim Pro (it was a pleasant surprise but unfortunately the link also at times is cut off)
- also, I installedSynology DS Audio in my iPad and works perfectly playing tracks on my iPad; unfortunatelly unlike ,Connect it has no function to redirect the playback to Wiim Pro
- from these observations, it appears problem is with connectivity and the NAS, based on the behaviour of the Wiim and mConnects apps
- so my course of action is investigate further the network/NAS side, and in the meantime revert to my original PC/Audirvāna set up

again many thanks to all.

If you're getting intermittent problems like these you might want to check your router (and any switches) to see if you have an option called IGMP Snooping, and disable it, as that's be found to cause problems.

Good investigative work though.

 

[Mensky]

Strange. I haven’t used DS Audio on my iPad for a while, but when I opened it, I got this pop up screen with loads of players it can see - I’m bemused as to why you can’t even see the WiiM devices as airplay targets, never mind DLNA/UPNP. You should be able to bring up a similar list from the casting icon I’ve circled in red.

Edit: check you’re connecting to your NAS over your local network, not via the internet.

View attachment 3077

My mistake. I tried the DS Audio and yes it showed options to play or cast the tracks - see screenshot below. While DS Audio sees the Wiim it won’t play at all, both DLNA and Wirplay. The only one that successfully cast is the Samsung TV.

I’ve spent too much time trying to figure this out, and needs a break to better think through what other actions to take. Meantime, my PC/Audirvana set up is playing well without a hitch. I thought I could forego with Audirvana subscription with a streaming device. It looks like it will take a while for this to happen, or maybe not at all.

 

[Mensky]

Problem sending photo. Anyway, the DS Audio player options are:
iPad
Wiim Pro (DLNA)
Samsung Smart TV
Wiim Pro (Airplay)

 

[simbun]

Try installing MinimServer on your PC (or use Windows media sharing). If it works then it's a problem with your Synology configuration, otherwise it's a problem with your network.

 

[Mensky]

Try installing MinimServer on your PC (or use Windows media sharing). If it works then it's a problem with your Synology configuration, otherwise it's a problem with your network.

Thanks, Simbun.

I’d like to try your suggestion. Can I run the Minim Server on any computer(Mac Osx) that has access to the Synology? I prefer not to use the PC with Audirvāna.

 

[simbun]

Thanks, Simbun.

I’d like to try your suggestion. Can I run the Minim Server on any computer(Mac Osx) that has access to the Synology? I prefer not to use the PC with Audirvāna.

Yes it runs on most systems. Install guides here.

It will be quicker and easier just to enable media sharing on the Windows PC, but if you want to leave the PC alone that's fair enough.

 

[Mensky]

Yes it runs on most systems. Install guides here.

It will be quicker and easier just to enable media sharing on the Windows PC, but if you want to leave the PC alone that's fair enough.

OK. Thanks

 

[LtMandella]

Hi,
I set up Music Server in my Synology NAS to play local file. Music Share was able to connect to it and play albums. However, subsequent access fails. Music Share just keep searching. I have the Server up and running and yet the search continues and wont stop.
Is there a solution to this? Tried searching the forum and couldn’t find a thread that has clear answer. Would appreciate any input. Thanks.

I just had this problem with 2 windows dnla setvers, one using widow built in dnla server and from a different windows machine running dbpoweramp dnla server.
I tried rebooting and nothing worked. Then I just deleted the WiiM home app from my iPhone and reinstalled and both dnla servers were instantly visible

 

[Mensky]

Yes it runs on most systems. Install guides here.

It will be quicker and easier just to enable media sharing on the Windows PC, but if you want to leave the PC alone that's fair enough.

I tried the Windows PC

Yes it runs on most systems. Install guides here.

It will be quicker and easier just to enable media sharing on the Windows PC, but if you want to leave the PC alone that's fair enough.

the media server on the PC shows up in Wiim Pro app Music Share. It appeared to access NAS with choices of category. I chose Album display. No, the page came out blank.
Likewise, my Synology NAS also showed in Music Share but when selected, blank page came out. A bit frustrating now.

 

[simbun]

I tried the Windows PC

the media server on the PC shows up in Wiim Pro app Music Share. It appeared to access NAS with choices of category. I chose Album display. No, the page came out blank.

Which are you using (Windows media sharing or MinimServer), and have you configured them to look at your NAS?

If you're getting intermittent problems like these you might want to check your router (and any switches) to see if you have an option called IGMP Snooping, and disable it, as that's be found to cause problems.

Did you also look on your router/switches to see if you have the IGMP Snooping configuration option? This is usually the cause of intermittent issues. Unfortunately not all routers have the option to disable it. What router do you have?

 

[Mensky]

Which are you using (Windows media sharing or MinimServer), and have you configured them to look at your NAS?


Did you also look on your router/switches to see if you have the IGMP Snooping configuration option? This is usually the cause of intermittent issues. Unfortunately not all routers have the option to disable it. What router do you have?

Windows media sharing is running on a PC, MinimServer and Media Server are both running on the NAS when tests were conducted.
There is no IGMP snooping configs in the router and switches.

 

[Brantome]

Here are the screens from my Media Server on my Synology DS213j NAS - how do they compare to yours, particularly the Media Indexing page accessed from the opening screen and the device list accessed from the Device List button on the DMA compatibility screen? All my WiiMs appear on that list as enabled with a default profile and can access all tracks from the WiiM Home app.

What router and switches are you using - have you applied any particular configuration changes to them?

Edit: if you are logging in to your NAS from a PC, you should be able to take screenshots (or part thereof) by pressing the Window, Shift and S keys at the same time.

 

[d6jg]

Is the NAS on a fixed IP?
Is the NAS IP on the same subnet as the WiiM and whatever is running WiiM Home App?

 

[simbun]

From this reply

Thank you for the responses and many suggestions. After several hours of researching and testing spanning a couple days, here’s what i know so far:
- stopping & starting Media Server seem to work, but loses the link to my files again
- same as above, restarting the Synology server seem to work at times
- I had to restart Wiim each time I do the above
- when working, Wiim and can see my NAS, Media Server, my albums, and play tracks; when it loses the link, Wiim is unable to show the album tracks
- mConnect behaves the same way as Wiim above, but it shows Minim Server too; it can track both on my iPad and the Wiim Pro (it was a pleasant surprise but unfortunately the link also at times is cut off)
- also, I installedSynology DS Audio in my iPad and works perfectly playing tracks on my iPad; unfortunatelly unlike ,Connect it has no function to redirect the playback to Wiim Pro
- from these observations, it appears problem is with connectivity and the NAS, based on the behaviour of the Wiim and mConnects apps
- so my course of action is investigate further the network/NAS side, and in the meantime revert to my original PC/Audirvāna set up

again many thanks to all.

The OP states they have intermittent connectivity, so they must be on the same subnet, which is why I mentioned about IGMP Snooping but it appears that's not an option on their router. Unfortunately it's the only cause I can think of for this behaviour.

Started testing from a Windows PC to see if that proves any more reliable (problem with NAS?) but they're not seeing any albums at the moment.

I'll let then get back to us before sending more advice, but MinimServer on the PC would be my next attempt, mainly because I know it better than Windows Media Sharing.

 

[d6jg]

From this reply


The OP states they have intermittent connectivity, so they must be on the same subnet, which is why I mentioned about IGMP Snooping but it appears that's not an option on their router. Unfortunately it's the only cause I can think of for this behaviour.

Started testing from a Windows PC to see if that proves any more reliable (problem with NAS?) but they're not seeing any albums at the moment.

I'll let then get back to us before sending more advice, but MinimServer on the PC would be my next attempt, mainly because I know it better than Windows Media Sharing.

It is more likely to be a networking issue.
The NAS should be on a fixed IP on a wired segment of the network but both the WHA and Pro are likely to be on WiFi segment.
If the WiFi is flaky perhaps because there are extenders or similar in play then the situation could easily be as described.
Adding more / different software won't flush this out.

 

[simbun]

It is more likely to be a networking issue.
The NAS should be on a fixed IP on a wired segment of the network but both the WHA and Pro are likely to be on WiFi segment.
If the WiFi is flaky perhaps because there are extenders or similar in play then the situation could easily be as described.
Adding more / different software won't flush this out.

I was really answering your question, yes they are on the same subnet.

The NAS doesn't have to be on a static IP with UPnP or mDNS discovery so that makes no difference - although being a NAS I would generally recommend it.

The network topology could be useful, although given the WHA picks up the Media Server on restart, it doesn't sound like it.

@Mensky,
Could you explain how your network is setup e.g. A single router, with NAS directly attached and WiiM and phone on same wireless SSID.

 

[d6jg]

I'd say rule out it being network related first and then look at the NAS itself.

Is there conflicting software that is crashing and/or shutting down the Media Server and/or MinimServer - can they both be active at the same time? I don't use Synology NAS but I know that you can't run two UPnP servers at the same time on a QNAP without issues bt I appreciate the issue pre dates installation of MinimServer.

Is the NAS set to spin down when inactive and not restarting itself from slumber correctly?

When you can't see the server from the WiiM App can you connect to the NAS web gui and confirm that everything is still running?