New issue playing Sirius xm using Alexa dot through WiiM pro.

[Jdamberger1]

Ps is this issue only on the WiiM pro? Same issue on the WiiM base version?

I have both the WiiM Pro and also WiiM mini that I use with sparate echo devices. They both exhibit the same problem (see attached). Notice the squiggly lines in the screen shot that should be showing the Play arrow.

 

[Jdamberger1]

Reply from WiiM on my ticket 502087

Hi John

We are currently experiencing issues with playing content from some SiriusXM radio stations where the cloud has pushed a video format that our current player cannot handle. We understand this may be inconvenient, and we appreciate your patience as we work on a solution.
Our team is actively developing a new player designed to support both audio and video playback. This development process will take some time, but we are committed to enhancing our service and resolving this issue as quickly as possible.
Thank you for your understanding as we continue to improve your listening experience.
Best regards,

Dear WiiM,

Any update on a ETA on development time on when there may be a solution?

 

[stephen.harkins59]

Dear WiiM,

Any update on a ETA on development time on when there may be a solution?

Hello is there an eta for this fix ?

 

[stephen.harkins59]

Hi, if you have raised a ticket for this issue, please let me know here and I’ll try and escalate the issue to WiiM on your behalf.

 

[stephen.harkins59]

Ticket 502087

 

[bwaldron]

Ticket 502087

I hope this gets some traction. I'm having the same issue here with a Dot, a WiiM Pro and SiriusXM.

 

[Brantome]

I hope this gets some traction. I'm having the same issue here with a Dot, a WiiM Pro and SiriusXM.

To raise its awareness and to help WiiM gauge the impact, please raise another ticket via the settings/feedback section in the app

 

[WiiM Support]

Hi bwaldron, stephen.harkins59, Team,

We have reproduced and resolved the playback issue affecting certain SiriusXM stations. If you'd like to test the firmware fix first, we can whitelist it for your device. This fix will also be included in our public OTA update next week. Thank you for your patience.

 

[bwaldron]

I installed the beta firmware, and can confirm that it fixes the issue for me.

 

[Wawmd]

Seems like the issue is back

 

[WiiM Support]

Seems like the issue is back

Hi Wawmd,

Sorry for the inconvenience caused. Can you please submit a ticket from the WiiM Home App? We'll address it promptly. Thank you for your assistance.