Ongoing problem opening the app - Samsung S23FE

[freaknout]

Apologies if this has been covered, I did a quick scan for whether this has come up before and didn't immediately see anything.

I have to close and then re-open the app all the time. It used to occur every now and then but this year it seems an ongoing and increasing problem.

1. Newly open and it searches and find my devices, all good.

2. 9 times out of 10 when coming back to the app I just get a black page and need to close it down to get access back to anything.

Anyone else with this issue? It never used to happen and then slowly crept in to where it is now almost ubiquitious.

Thanks for looking.
J

 

[Ronnie D]

Apologies if this has been covered, I did a quick scan for whether this has come up before and didn't immediately see anything.

I have to close and then re-open the app all the time. It used to occur every now and then but this year it seems an ongoing and increasing problem.

1. Newly open and it searches and find my devices, all good.

2. 9 times out of 10 when coming back to the app I just get a black page and need to close it down to get access back to anything.

Anyone else with this issue? It never used to happen and then slowly crept in to where it is now almost ubiquitious.

Thanks for looking.
J

Hi , could you go to settings on your phone, then apps then wiim home app. Then select battery in the menu and check that the unrestricted setting is selected
Cheers

 

[freaknout]

Thank you. I will try that.