Remote won’t pair zero support on ticket

[AntonP]

I have 2x Wiim Pro Plus included remotes. I cannot pair the remote control of one of them. I followed all the tips and instructions from the forum endlessly, but no success. Finally created a ticket, no response from wiim. I asked Wiim again for a response but no response. Please help me!

 

[Wiimer]

I have 2x Wiim Pro Plus included remotes. I cannot pair the remote control of one of them. I followed all the tips and instructions from the forum endlessly, but no success. Finally created a ticket, no response from wiim. I asked Wiim again for a response but no response. Please help me!

Can you post a screenshot of the remote section of the WiiM app?

You do know that you can't connect two remotes to one WiiM device at the same time, right?

 

[Brantome]

I have 2x Wiim Pro Plus included remotes. I cannot pair the remote control of one of them. I followed all the tips and instructions from the forum endlessly, but no success. Finally created a ticket, no response from wiim. I asked Wiim again for a response but no response. Please help me!

What’s your ticket number?

 

[AntonP]

My ticket nummer is 503379.
Wiimer I know that it is not possible to pair 2 remotes to one device.
I tried to reboot, back to factory settings, changed batterys, With Apple, With Android and that multiple times. I think something is wrong With the remote because I can pair the other remote without any problem to the WiiM number 1 or WiiM nummer 2.

 

[Brantome]

My ticket nummer is 503379.
Wiimer I know that it is not possible to pair 2 remotes to one device.
I tried to reboot, back to factory settings, changed batterys, With Apple, With Android and that multiple times. I think something is wrong With the remote because I can pair the other remote without any problem to the WiiM number 1 or WiiM nummer 2.

Escalated to WiiM, hope they can help you resolve the issue.

 

[AntonP]

Thank you brantome. Hope they react

 

[AntonP]

Probleem solved. The remote was defect. WiiM die send replacement. Instead of trying endles, I can pair in just a couple of seconds! The new Remote gives a lot of comfort.