Stuttering
- Thread starter KMonk
- Start date
Tidal quality setting? Log out and into account again?
UPDATE: on advice from Wiim support I have connected my Wiim by Bluetooth to my mobile phone, which is connected to my router by WiFi (NOT using the mobile network). The stuttering is thankfully gone, but of course, as I'm now using Bluetooth the quality of sound is reduced. Wiim support explanation is that the mobile phone could be using a different server from that used by the Wiim amp when it's connected directly to the WiFi, but is that really possible when the mobile phone is using the router WiFi anyway? I intend trying the Wiim amp with an ethernet cable when I can find one long enough. Wiim support have suggested I try connecting the amp to WiFi again "in a few weeks" to see if anything has changed. Obviously I don't want to be forced to use Bluetooth on a long term basis as if I do I could have simply kept my cheapo Bluetooth receiver and not purchase the Wiim amp at all.
I connected Wiim app and router with ethernet and the stutter is still there. Works fine when phone is connected via WiFi to router and BT to Wiim amp through the Tidal app. Is the conclusion it's a problem with Wiim app? If so, amp will have to been returned as I don't want to play via Tidal and Bluetooth permanently and have its reduced sound quality. Spent a huge amount of time on this now, when everything worked fine before.
Tidal quality setting?
Did you log out and into account in the WiiM Home App?
Huawei CLT-L09
Fernandodelae
Member
Have you tried installing the WiiMhome app on another phone or Tablet and trying to sync and play? something tells me that Huawei and its specific OS have something to do with this. Also trying some other Internet service like TuneIn for ex? this would at least rule out if Tidal is the problem. Again, my bet is that the Huawei phone is the problem.
Thanks.
As @Fernandodelae said, we need to consider the possibility that the phone is the cause of the problem. Can you check the operation with another phone?
Can it be the phone causing the stuttering when using Tidal Connect given that it's the Amp pulling from Tidal?
Is the queue even held on the phone? You should be able to put the phone in airplane mode and playback will continue.
I appreciate that we're running out of options, but It doesn't look like a different source has been tested or a factory reset, whilst wired ideally.
Is the queue even held on the phone? You should be able to put the phone in airplane mode and playback will continue.
I appreciate that we're running out of options, but It doesn't look like a different source has been tested or a factory reset, whilst wired ideally.
Last edited:
I have a very similar problem as described here.
Two weeks old Amp, worked fine until a couple of days ago (maybe since newest update 5.0.628359).
Connected via wi-fi (very good signal strength according to app), playback on spotify connect, airplay and bluetooth all have same stuttering.
Tried factory reset, rebooted router, and today will try with a long ethernet cable, but I cannot see the wi-fi being the problem, since bluetooth has the same issues.
Very quick replies from Wiim support, but this is quite worrying behaviour of the Amp.
Here is a video of the stuttering:
View attachment IMG_3777.MP4
Two weeks old Amp, worked fine until a couple of days ago (maybe since newest update 5.0.628359).
Connected via wi-fi (very good signal strength according to app), playback on spotify connect, airplay and bluetooth all have same stuttering.
Tried factory reset, rebooted router, and today will try with a long ethernet cable, but I cannot see the wi-fi being the problem, since bluetooth has the same issues.
Very quick replies from Wiim support, but this is quite worrying behaviour of the Amp.
Here is a video of the stuttering:
View attachment IMG_3777.MP4
Did you submit your feedback directly through the WiiM Home App (Settings => Send us feedback)?
If you do it this way, device logs will be sent to WiiM, so they can analyse the issue.
Yes I did, and have been mailing back and forth. So far I was told to turn off IPv6 and the preferred dns. Did not change anything.
Will try with an ethernet cable today, and if that works but wi-fi is failing, they will roll back the latest update.
I have been following a few Bluetooth performance related threads and I thought I'd post my own experiences. I have Bose Soundlink Revolve 2 speakers and they don't stutter with anything but the WiiM devices I've tried. Originally a Pro Plus that I returned for an Amp without any improvement.
I've tried Ethernet and Wi-Fi on the back-end without success, same issue streaming music off of a USB drive. It's disappointing because I really like the device and the app, my phone is a Google Pixel 8 Pro.
I was able to connect a pair of small bookshelf speakers to the WiiM Amp and my music playback issues were no more. I changed the audio input from Wi-Fi, to Ethernet and finally to USB drive to test out all my media source paths. Results were no more stutter or cut-out of the music regardless of the path into the WiiM Amp.
In my uneducated opinion, something is seriously wrong with the Bluetooth implementation on the WiiM Pro Plus and the Amp. FYI, my Bluetooth speakers are using BT 4.2. I did open a ticket and ask about using a BT 5 USB adapter, the answer was it's not a supported option.
I've tried Ethernet and Wi-Fi on the back-end without success, same issue streaming music off of a USB drive. It's disappointing because I really like the device and the app, my phone is a Google Pixel 8 Pro.
I was able to connect a pair of small bookshelf speakers to the WiiM Amp and my music playback issues were no more. I changed the audio input from Wi-Fi, to Ethernet and finally to USB drive to test out all my media source paths. Results were no more stutter or cut-out of the music regardless of the path into the WiiM Amp.
In my uneducated opinion, something is seriously wrong with the Bluetooth implementation on the WiiM Pro Plus and the Amp. FYI, my Bluetooth speakers are using BT 4.2. I did open a ticket and ask about using a BT 5 USB adapter, the answer was it's not a supported option.
Burnside
Major Contributor
A BT adaptor that uses usb may not be supported, but a BT adapter with RCA or digital output should be.
I think you mean input ?
It was mentioned in one of the threads I posted on that my use of Bluetooth to drive my speakers would be a sub-optimal choice from an audio fidelity standpoint. I didn't disagree, but in my particular use case Bluetooth is the best option I have.
Burnside
Major Contributor
yeah, sorry, I was thinking about output from the WiiM. Thanks for picking that up…I think you mean input ?
Shozzer
Member
- Joined
- Nov 2, 2023
- Messages
- 58
I have to say that it completely goes against the grain to have to purchase additional equipment to make the Amp work! I appreciate that BT audio quality is not the best, but to my failing ears it will do for my particular use case. Over the years I have used a variety of BT devices, from the cheap and cheerful to decent BT speakers and headphones but never once had the issues I have been experiencing with both the Amp and the Pro.
Steve
Steve
