Troubles with external USB media on ultra

[gianluca.tod]

hi all, I connect a 1T sata ssd usb drive (flac /wav files).
I try loading about 1k music files, all seems ok.
So I try to put more files in the hd, about 5k files (about 300 gb of music). The system rescan the drive…. Now WiiM ultra see about 700 files.
When I open a folder, browsing in the media section, the album shows only 2 or 3 songs per album….
I try to reformatting the drive with a fully new scan of the drive…. The result is the same… with 5k files WiiM ultra “go crazy” , with less files ok….
It is “normal” behaviour ?!?!?
Please help

 

[goodmore]

hi all, I connect a 1T sata ssd usb drive (flac /wav files).
I try loading about 1k music files, all seems ok.
So I try to put more files in the hd, about 5k files (about 300 gb of music). The system rescan the drive…. Now WiiM ultra see about 700 files.
When I open a folder, browsing in the media section, the album shows only 2 or 3 songs per album….
I try to reformatting the drive with a fully new scan of the drive…. The result is the same… with 5k files WiiM ultra “go crazy” , with less files ok….
It is “normal” behaviour ?!?!?
Please help

I have a 1 TB HD with 9600 songs on it. I put it in my brand new Wiim Amp Pro and scanned it. No problems at all. I did see where you need a 5 percent empty space on your drive for the scan to be successful. If you continue to have problems I suggest a new drive.

 

[harkpabst]

It is “normal” behaviour ?

No, this is not normal behaviour. Rest assured, the Ultra can easily deal with much bigger libraries.

Are you on the latest WiiM Ultra firmware and are you running the latest version of the WiiM Home App? There have been a number of improvements to USB storage compatibility and indexing over time.

I connect a 1T sata ssd usb drive (flac /wav files).

Does that SSD drive have its own separate power supply? The WiiM Ultra can provide up to ~1.7 A of current max. Should your SSD need more than that at any point in time e.g. during a scan, there will be some sort of failure.

Do you have any particular reason for not converting the WAV files to FLAC? Meta tag handling for wave files is not well defined, there's no official standard. I would advise you convert them all.to FLAC to rule this out as a potential source of error.

I try to reformatting the drive with a fully new scan of the drive…

What filesystem did you use for reformatting? NTFS should work OK. Personally, I still prefer FAT32 for better compatibility, but you will need 3rd party tools in case your computer runs Windows. I also prefer the old style MBR partitioning scheme over GPT, if you're prepared to replace all contents from the drive anyway.

I did see where you need a 5 percent empty space on your drive for the scan to be successful.

Definitely a good point. The index is created on the drive itself in a folder called wiim_cache. It contains a database and cover art and can become quite big. Leaving some extra space for processing is a very good idea.

 

[gianluca.tod]

Thanks for your suggests @goodmore and @harkpabst
The drive is 1 TB with 300 GB used, so no issues about.
I format FAT32 using Mac osx.
The ssd, as per tech spec need less than 1A.
So, the next test is use another (no ssd) 1T drive and another test will be the same ssd with another sata enclosure.

 

[jfbuk]

I format FAT32 using Mac osx.

did you format using MBR as the scheme ?
I have this suspicion MAC OS may default to GUID ?

 

[harkpabst]

The ssd, as per tech spec need less than 1A.

I hope the specs list the absolute maximum under all conditions.

I haven't tried any external SSD or HDD so far. But I have successfully used USB thumb drives of 512 GB and 1 TB size with roughly 12,500 songs on it.

PS:
If you use a separate SATA case, it's controller and cable could potentially cause incompatibles, too. Not hard rules here, just a thought.

 

[s3igell]

did you format using MBR as the scheme ?
I have this suspicion MAC OS may default to GUID ?

If the OP sees ANY Audio Files, the Ultra's Scan is getting past the Partition Table and File System.

 

[s3igell]

How much time have you given your Ultra to perform the Scan/Rescan of the SSD??

 

[jfbuk]

If the OP sees ANY Audio Files, the Ultra's Scan is getting past the Partition Table and File System.If the OP sees ANY Audio Files, the Ultra's Scan is getting past the Partition Table and File System.

Fair point

 

[harkpabst]

Defects of the filesystem could still represent a problem, but are probably not so likely instantly after a reformat ...

The latest version of the WiiM Home App no longer asks to keep it in the foreground. It should be able to tell yo when (or if) the scan has completed.

 

[gianluca.tod]

Bad news with usb media.
I try with the same ssd hard drive (Samsung), but with this different setup:
- Different enclosure, with external power supply, this has removed any possible problems by power consumption side.
- drive formatted as exFat and mbr.

The problem is the same: I see all files browsing as folder view, but browsing by album or artists, I see only 3 songs for each album….

Heeelp

 

[harkpabst]

Bad news with usb media.
I try with the same ssd hard drive (Samsung), but with this different setup:
- Different enclosure, with external power supply, this has removed any possible problems by power consumption side.
- drive formatted as exFat and mbr.

The problem is the same: I see all files browsing as folder view, but browsing by album or artists, I see only 3 songs for each album….

Heeelp

How did you manage to add an album on your USB drive as a preset, as indicated by the Number 1 in the circle in your second screenshot? I don't know how to do that. Why does your screen show the genre instead of the release year directly below the cover? Why is the artist and album printed below the track title (I only get this when I use the search function)?



The album view looks really different for me.

 

[gianluca.tod]

Hi, you have WiiM amp not an ultra, so the differences can be for this?

 

[harkpabst]

Hi, you have WiiM amp not an ultra, so the differences can be for this?

I don't think so.

This particular screenshot was taken using the WiiM Amp (right), which has been accessing the media library on my WiiM Amp Pro.

I also have an Ultra (just not in the same home) and I'm pretty sure it behaves exactly the same.

 

[gianluca.tod]

This is a screen for the same album , but accessed via nas server…..

 

[WiiM Support]

This is a screen for the same album , but accessed via nas server…..

Hi gianluca.tod,

Please send us a feedback ticket from the WiiM Home App so we can troubleshoot it for you shortly. Thank you for your assistance and patience!

 

[gianluca.tod]

Thanks, done!

 

[Roberto67]

Thank you, done

Hi, I have the exact same problem, did you get answers from support?

 

[WiiM Support]

Hi Team,

Our team has identified the issue and developed a solution. The updated app with the fix will be released soon. Thank you again for your assistance and patience!

 

[harkpabst]

Hi, I have the exact same problem, did you get answers from support?

Carefully read the "Ticked Received" email after you sent feedback. Normally, WiiM Customer Support will only reply to you directly if they think it's necessary to resolve the issue.

If you wish to receive an individual answer anyway, make sure to reply to the ticket, as mentioned in said email:

Please note: While our team reads all the submissions, due to the volume of tickets, we will only reply to tickets that require additional assistance to resolve the issue. For feedback or submissions about known issues, we will take note and resolve it in an update. If you would like a reply from us, please reply to this ticket to let us know.

Using your credentials for the WiiM Audio Help Center you can follow the status of your tickets (and also add further information) here:

https://faq.wiimhome.com/helpdesk/tickets/