Troubles with external USB media on ultra

[gianluca.tod]

Hi Team,

Our team has identified the issue and developed a solution. The updated app with the fix will be released soon. Thank you again for your assistance and patience!

STILL BAD NEWS,
I’ve updated the app with last version that in the release notes seems to solve this issue.
I’ve done a new usb media scan, but the issue is the same, 2 or 3 track songs per album.
If I browse by folder view I see all tracks.
WiiM support please go fast to a fix, we have chosen your product also for the usb media functionality!!!!!

 

[Roberto67]

Hello everyone,

Our team has identified the problem and developed a solution. The updated app with the fix will be available soon. Thanks again for your assistance and patience!

Good evening, after this update I can't even scan the hard disk

 

[gianluca.tod]

Infatti

Good evening, after this update I can't even scan the hard disk

So for you too, instead of solving the situation it got worse !!! See my message above

 

[gianluca.tod]

By the way, on the private page where I opened the problem, after a first answer there was no feedback

 

[harkpabst]

By the way, on the private page where I opened the problem, after a first answer there was no feedback

You can provide further feedback to WiiM support if you have any news. How do you expect them to learn about your new problems?

 

[gianluca.tod]

You can provide further feedback to WiiM support if you have any news. How do you expect them to learn about your new problems?

It’s what I done

 

[harkpabst]

It’s what I done

You didn't tell us so far.

 

[gianluca.tod]

This is not enough?

 

[Burnside]

Open a new ticket if the supplied fix didn’t resolve your issue, referring back to the original ticket number.

 

[harkpabst]

This is not enough?

So we know that you are waiting for further reply for 5 days now. Sounds not unreasonable to me for a reply, in particular assuming that even WiiM engineers may not work on weekends.

 

[gianluca.tod]

Open a new ticket if the supplied fix didn’t resolve your issue, referring back to the original ticket number.

Ok thanks, I will try

 

[gianluca.tod]

So we know that you are waiting for further reply for 5 days now. Sounds not unreasonable to me for a reply, in particular assuming that even WiiM engineers may not work on weekends.

16 calendar days, no feedback, I’m discouraged

 

[harkpabst]

16 calendar days, no feedback, I’m discouraged

How could I help?

 

[gianluca.tod]

How could I help?

I don’t know, You reply for the support in the previous post, so……

 

[harkpabst]

No, I never reply for @WiiM Support.

This is a community forum in the first place, users trying to help other users. If you feel your request doesn't get the attention it deserves there's really no point in telling me.

 

[gianluca.tod]

Hi @WiiM Support , any news?