Ultra doubled in devices list

faustocat

Member
Joined
Jan 5, 2023
Messages
27
Lately my Ultra behaves oddly: scrolling the devices list, it appears twice (see picture 1). Both the ultras respond to commands as if they were one. After some minutes, a warning pops up, announcing that Wi-Fi Connection on one of the two devices is week. If I close the window, the remaining Ultra goes on playing smoothly as before (picture 2) . Any explanation?
 

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Lately my Ultra behaves oddly: scrolling the devices list, it appears twice (see picture 1). Both the ultras respond to commands as if they were one. After some minutes, a warning pops up, announcing that Wi-Fi Connection on one of the two devices is week. If I close the window, the remaining Ultra goes on playing smoothly as before (picture 2) . Any explanation?

Is the WiiM app the latest version?

Please try rebooting the phone and Ultra and router first. If the app is the latest version and the problem persists, try reinstalling the app as well.

If that does not solve the problem, please submit a ticket through the feedback section of the WiiM app.
 
Reboot is a good solution in the short term, but if it comes back up, can you send feedback in through the app so our team can check it out?
 
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