USB greyed out

[johnbug]

I have a WiiM Ultra plugged into a PS Audio StellarGold DAC using a USB cable. It's been working well for months but suddenly is now greyed out as an option. I have rebooted from the app, unplugged power, and changed USB cables. Nothing has worked. Any suggestions? And yes USB is chosen as the input on the StellarGold.

Thanks,

John

 

[WiiM Support]

I have a WiiM Ultra plugged into a PS Audio StellarGold DAC using a USB cable. It's been working well for months but suddenly is now greyed out as an option. I have rebooted from the app, unplugged power, and changed USB cables. Nothing has worked. Any suggestions? And yes USB is chosen as the input on the StellarGold.

Thanks,

John

Hi johnbug,

It seems that WiiM Ultra can't recognize your DAC. Please send us a feedback ticket from the WiiM Home App so we can check it for you promptly. Thank you for your patience and support.

 

[johnbug]

Hi johnbug,

It seems that WiiM Ultra can't recognize your DAC. Please send us a feedback ticket from the WiiM Home App so we can check it for you promptly. Thank you for your patience and support.

That makes no sense. As it was supporting it. Did a firmware upgrade break it?

 

[WiiM Support]

That makes no sense. As it was supporting it. Did a firmware upgrade break it?

Please send us a feedback ticket so we can troubleshoot this for you. If you prefer, we can revert the firmware. Thank you!

 

[johnbug]

Please send us a feedback ticket so we can troubleshoot this for you. If you prefer, we can revert the firmware. Thank you!

I have.

 

[WiiM Support]

I have.

Hi John,

Please power cycle your USB DAC and see if it helps. Thank you!

 

[Burnside]

I have a WiiM Ultra plugged into a PS Audio StellarGold DAC using a USB cable. It's been working well for months but suddenly is now greyed out as an option. I have rebooted from the app, unplugged power, and changed USB cables. Nothing has worked. Any suggestions? And yes USB is chosen as the input on the StellarGold.

Thanks,

John

Try deleting and re-installing the wim home app. There have been other reports of users not being able to select audio output on the latest Android app and it appears the Play Store has reverted to the previous version.